Operations Lead, Harvey

• 7–10+ years of experience in strategy and operations or Chief of Staff roles at high-growth technology companies, or similar
• Demonstrated experience working directly with C-level executives on strategy, planning, and cross-functional execution
• Proven track record leading cross-functional initiatives that span product, GTM, finance, legal, and people
• Skills & Attributes
• Ability to take ambiguous, complex problems and drive them to structured plans and clear outcomes
• Exceptional written and verbal communication skills — you can write crisp, executive-ready docs and communicate clearly across technical, legal, and business audiences
• Strong analytical and quantitative skills; comfortable using data to inform decisions, define success metrics, and track outcomes
• Demonstrated AI fluency — you use AI tools in your day-to-day work, have a point of view on AI in legal and regulated industries, and can engage credibly on AI governance topics
• Exceptional detail-orientation and follow-through — you catch what others miss, close every loop, and follow up until things are done
• High bias toward ownership and action; you step in wherever needed without being asked
• Low-ego, team-first orientation; able to influence without formal authority and build trust quickly
• Comfort operating in fast-paced, high-change environments, with the judgment to know when to escalate and when to move

Desirable

• The Operations Lead will be a force-multiplier to Harvey's Chief Strategy Officer (CSO) and a key member of the CSO's leadership team
• You will sit at the intersection of company strategy, external engagement, and go-to-market — helping translate ambitious priorities into clear plans and disciplined execution
• Harvey's CSO leads the company's long-term strategy, external engagement with the legal ecosystem, and enterprise vertical expansion
• The remit spans two of Harvey's high priority workstreams: building and managing Harvey's relationships with the judiciary, bar associations, law schools, and policymakers as they navigate what AI means for the legal profession; and scaling Harvey's enterprise vertical strategy across banking, private equity, and other high-value sectors
• This Operations Lead sits at the center of all of it
• You will own the operating cadence for the CSO organization, lead high-priority cross-functional initiatives, and ensure the CSO's time and attention are focused on the highest-leverage work
• Support the CSO’s engagement with the judiciary, bar associations, legal educators, and policymakers on AI in legal practice
• Prepare briefing materials, talking points, and strategic communications for high-stakes external meetings and appearances
• Help manage and deepen relationships with senior legal leaders at key prospects, customers, and strategic partners
• Partner with the CSO to define Harvey's go-to-market strategy for high-value enterprise verticals
• Drive the build-out of new verticals end-to-end — from strategy and positioning to hiring vertical leads and working cross-functionally to align business transformation services with Harvey’s core offerings
• Partner with recruiting and business leadership to define role requirements and facilitate the hiring process for vertical leads
• Own and continuously refine the CSO's operating cadence, including staff meetings, 1:1s, exec forums, and external engagements
• Prepare the CSO for key internal and external meetings with concise briefs, context, and recommended positions
• Act as a thought partner and sparring partner to the CSO on strategic questions, organizational design, and complex trade-offs
• Partner with the CSO to translate company vision into clear, actionable priorities and annual/quarterly plans
• Drive strategic planning processes (OKRs, annual planning, offsites), ensuring inputs are well-structured and outputs are concrete and measurable
• Develop clear frameworks, memos, and decision documents that help leaders make high-quality decisions quickly
• Serve as connective tissue between Strategy, Product, GTM, Legal, Finance, and People — ensuring alignment on priorities, dependencies, and resourcing
• Drive crisp, company-wide communication of strategic priorities and progress (e.g., all-hands updates, leadership readouts, board materials)
• Build strong, trust-based relationships across the leadership team and with key external stakeholders
• Lead high-impact, often ambiguous, cross-functional initiatives from 0→1 — from defining the problem and success metrics to resourcing and execution
• Identify and unblock operational bottlenecks across the CSO's remit, working directly with functional leaders to solve issues before they escalate
• Stand up lightweight processes and dashboards that improve visibility and accountability without adding unnecessary overhead