Customer Support Advisor, uberall

• Fluency in Spanish
• Experience in Customer/Technical Support, preferably within a B2B SaaS environment
• You are motivated by finding great solutions for our customers and you will be able to offer a truly service-oriented approach
• You can quickly familiarise yourself with new and technically complex issues, prioritize them, and organize yourself
• Ideally, you already worked with ticket and CRM systems in the past (e.g. Jira, Salesforce)
• You are comfortable with Excel/Google Sheets
• You have experience working in an international team
• You are open to new ideas and approaches
• You have excellent oral and written communication skills
• You can work independently and are comfortable working remotely
• You are comfortable researching new issues

Desirable

• You will manage technical support requests from our clients while focusing on KPIs like customer satisfaction
• You will be responsible for escalating bugs through the appropriate internal channels (e.g. Jira) and teams
• You will collaborate closely with your colleagues in the wider Customer Organization including Customer Success, Sales, Implementation, etc