Hardware Support Engineer, Amazon
Amazon Robotics - Robotics Delivery & Packaging Innovation
Up to 50% travel expected
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
Up to 50% travel expected
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- A successful candidate will have technical aptitude, a passion for hardware, broad troubleshooting skills, and a desire to work within an elite group at the leading edge of Amazon's Robotic systems engineering
- Experience in technical support
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
Desirable
- Experience operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets
What the job involves
- Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR)
- We are a smart team of doers that work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet
- We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun
- We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to successfully support the Packaging and Robotics technologies used in Fulfillment Centers
- This job will require a unique combination of flexibility, troubleshooting, problem-solving skills, drive and ability to travel
- As part of this team, candidates have the opportunity to work closely with Amazon fulfillment customers to contribute to the successful deployment and reliable operations of the Robotic Systems
- Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems
- Partner with product development, manufacturing, and site-level reliability, maintenance, and engineering (RME) teams to maximize the performance of robotics systems
- Front line resolution of RME technical inquiries and escalations
- Identify, analyze and resolve mechanical and system issues across the Packaging and Robtics Systems
- Design and implement electro-mechanical tools and fixtures to support deployed and new products
- Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of robotics systems
- Develop and implement diagnostic tools to minimize troubleshooting and machine downtime
- Develop and implement preventative maintenance procedures and training content for advanced robotics systems
- Lead on-site training sessions for on-site RME teams supporting Amazon operations
- Develop and implement systems and processes for spare parts management
- Conduct safety, ergonomic, and risk assessments on AR products and tools and preventative maintenance procedures
- Produce daily and weekly reports on the safety, reliability, and performance of the products in the AR product suite
- Provide requirements and “voice of the customer” feedback to development and support teams
- Field Hardware Support Engineers ensure site reliability teams maintain Packaging & Robotics systems through hands‑on testing, troubleshooting, and root‑cause analysis
- They identify maintenance gaps, communicate risks, and develop mitigation strategies while collaborating with safety, hardware, and software teams
- The role involves immersive field work to experience operator challenges firsthand, then driving engineering improvements that enhance system reliability driving innovation daily
- Successful candidates will partner across disciplines to deliver practical solutions
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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