Senior Implementation Specialist, Windfall

• This role is ideal for someone who enjoys solving complex technical challenges while building strong relationships with customers
• Bachelors in a technical discipline (Computer Science, Technology, Engineering, Math) or another quantitative field
• 2+ years in an external client-facing role with great EQ is essential
• Scrappiness – We don't have all the answers, but you'll need to find them
• Basic data science skills or interest in self-learning (Command-Line and SQL proficiency will jumpstart your time to value)
• Great communication skills internally and externally (Prompt response and action when needed, people rarely need to follow up with you)
• Startup personality: smart, ethical, friendly, cross-functional, hardworking, and proactive
• Willingness and desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions
• Ability to work in ambiguous environments with little direction
• Technical experience with analytical tools, methodologies, and design

Desirable

• The Implementation Specialist is responsible for the technical implementation of Windfall's solutions, helping customers successfully integrate our platform with their data and applications
• As a key member of the Solutions Engineering team, you'll partner closely with Customer Success to deliver a seamless onboarding experience, ensuring customers are set up for long-term success from day one
• You'll collaborate with executive stakeholders, product leaders, and cross-functional teams, confidently guiding conversations with both technical and nontechnical audiences
• Success in this role requires strong communication skills, a collaborative mindset, and the ability to translate technical concepts into practical business outcomes
• We hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; (5) Act with integrity and trust
• Accountable for the technical implementation of Windfall's solutions for customers, specifically with regards to data and applications
• Maintain a deep understanding of Windfall's solutions and how they can be applied to meet customers' needs
• Act as a subject matter expert, providing technical guidance and support to customers and internal teams
• Work closely with the Customer Success team to ensure customers hit the ground running and achieve success using Windfall's products:
• Conduct customer data analysis to better understand customer needs and inform implementation strategies
• Configure and run initial attribution based on knowledge of customer data and KPIs
• Resolve data and technical issues during the onboarding process
• Develop application training and content for customers
• Collaborate with Product leadership to build implementation processes into the Windfall application
• Stay up-to-date with industry trends and advancements in SaaS and DaaS technology