Customer Success Manager, Sonio
$90-120k
+ 10% bonus
Ultrasound reporting for OB-GYN practices
Be an early applicant
Ultrasound reporting for OB-GYN practices
21-100 employees
Be an early applicant
$90-120k
+ 10% bonus
21-100 employees
Company mission
To give access to high-quality prenatal care everywhere.
Role
Who you are
- Sonio is a mission-driven company so interest in our mission is critical. Other requirements are:
- Strong business acumen with the ability to understand and articulate high-level technical /clinical concepts, and convey them into business-relevant notions
- User-centric strategic thinker at ease with analytics
- Team player and ability to work transversally
- You are willing to perform technical tasks (you don’t need to have previous experience here but should be willing to learn) to perform product configuration autonomously
What the job involves
- You’ll join the customer success team at an early stage in our go-to-market. You’ll have to act as a strategic partner to our users, analysing usage & adoption to maximise the value they get from Sonio
- Reporting to the lead Customer Success Manager, your main tasks will be:
- Support initial adoption, working with the sales & implementations teams to identify key stakeholders & lead training sessions
- Lead customer relationships with your portfolio
- Perform data-driven analysis to propose new configurations & strategies to maximise product adoption
- Proactively manage the customer health score to anticipate and address at-risk accounts and ensure customer retention
Application process
- We move fast and aspire to be transparent over the process - our objective is that the process from the first chat to an offer is no longer than a month. We also aspire to give an answer to every application in a week - if you have not heard from us, please follow up at careers@sonio.ai
Our take
The interpretation of medical scans, such as prenatal ultrasounds, is very difficult. As such, procedural behaviour can result in missed diagnoses for conditions that should have been looked for, given patient specifics, which is especially dangerous in the field of foetal medicine. Sonio provides AI-software to guide practitioners during ultrasound scans, to optimise prenatal diagnoses'.
Although medical professionals are highly trained, interpretive diagnostic tools such as ultrasound scans present particular challenges, and tools to help better the process are so-far scarce. In particular, finding congenital malformations – or birth defects – in foetuses has proven difficult, as there are numerous conditions with an array of markers. Sonio’s diagnostics combine medical history and genetic data to identify prenatal risks for each patient, highlighting what the physician should be looking for. This is further combined with ultrasound semiology – which searches for markers in the scan – to ensure the practitioner does not overlook anything.
In 2024, the company was acquired by Samsung, a huge move that will benefit the company greatly going forward. While the company is continuing to operate independently, Samsung's software will further enhance its ultrasound tech offerings.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2023
$14m
SERIES A
Dec 2022
$3m
GRANT
Total funding: $31.6m
Company HQ
Sentier, Paris, France
Leadership
Cecile Brosset Dubois
(Co-Founder & CEO)Entrepreneur in Residence at Kamet Ventures. Former Director of Le Hub at Bpifrance. Previously Head of Strategy at FSI.
Deepak Prakash
(Co-Founder & CTO)Previously a Senior Engineering Manager at Verizon Media, a Software Architect at AlephD. They also previously Founded Zoomdeck Technologies where they served as CTO for over 2 years.
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