Sales & Retention Advisor, Aviva
£28.6-31.8k
+ Bonus opportunity of 6% of annual salary & up to £1,200 of free Aviva shares per year
Office located in Cadogan Street, Glasgow
Insurance, wealth and retirement business
Be an early applicant
Insurance, wealth and retirement business
1001+ employees
Be an early applicant
£28.6-31.8k
+ Bonus opportunity of 6% of annual salary & up to £1,200 of free Aviva shares per year
Office located in Cadogan Street, Glasgow
1001+ employees
Company mission
To be with people when it really matters, throughout their lives.
Role
Who you are
- This is a great job for someone who thrives in a fast-paced environment, combining a sharp focus on sales and retentions with outstanding customer service
- Whether you have previous contact centre experience or a strong background in sales and customer engagement, this role could be a great fit
- We're looking for persuasive communicators who excel at identifying sales opportunities, saving expiring policies through tailored retention conversations, and delivering a brilliant service experience that keeps our customers protected and satisfied
- Demonstrable sales experience (preferred) with a confident, persuasive, and professional telephone manner
- Strong objection-handling and retention skills, with the ability to turn challenging conversations into positive customer outcomes
- Excellent active listening and questioning techniques to identify underlying needs, uncover cross-sell opportunities, and recommend tailored cover solutions
- Ability to thrive in a fast-paced, target-driven environment while maintaining close attention to detail and high service standards
- Good IT skills, with confidence using multiple systems and applications simultaneously to handle calls and log policy changes efficiently
- We want applications from people with diverse backgrounds, experiences and perspectives. Excited but not sure you tick every box? We'd still encourage you to apply
What the job involves
- Be the main point of contact for new and existing customers calling to buy new breakdown cover, discuss renewals, request policy changes, or discuss leaving us
- Drive sales and retain customers by exploring their needs, handling objections confidently, highlighting the value of Green Flag, and matching them with the right level of cover
- Deliver exceptional service, providing clear guidance and reassurance during routine customer enquiries while maintaining a commercially focused mindset
- Accurately capture customer details, process new sales, apply policy upgrades, and manage retentions and cancellations across multiple systems compliant with industry standards
- Work collaboratively within a growing, high-performing Green Flag Rescue team to consistently meet and exceed sales, retention, and quality performance targets
- Working Hours:
- This is a permanent role, working 37.5 hours per week on a rotational shift basis, covering the following hours:
- Monday to Friday: 8:00am - 9:00pm
- Saturday: 9:00am - 6:00pm
- Sunday: 9:00am - 5:00pm
Our take
With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.
Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.
Now stripped back after selling off subsidiaries in Indonesia, Italy, and many other countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva partnered with the likes of Scottish Widows, Legal & General and Standard Life to participate in the programme as a leader in its field. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst serving as a national analyst during the cost-of-living crisis, thanks to its annual Age of Ambiguity study.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company HQ
City of London, London, UK
Leadership
Amanda Blanc
(Group CEO)Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.
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