Community Manager, Automation Anywhere
$105-115k
Salary applicable for candidates based in California, New York, and Washington. For other locations: $100,000 – $110,000 + Discretionary bonus + Equity
Enterprise AI agents for business processes
Job no longer available
Enterprise AI agents for business processes
1001+ employees
Job no longer available
$105-115k
Salary applicable for candidates based in California, New York, and Washington. For other locations: $100,000 – $110,000 + Discretionary bonus + Equity
1001+ employees
Company mission
To democratise automation and create a better future for everyone, liberating people from mundane, repetitive tasks, and allowing them more time to use their intellect and creativity.
Role
Who you are
- If you're passionate about building thriving communities and driving customer success through engagement and collaboration, we want to hear from you!
- Bachelors Degree in Business Administration, Marketing or other relevant major preferred
- Community Building Expertise: 5+ years overall work experience, including a proven track record of 3+ years in driving customer success through community building and community management, including deep expertise in moderation best practices
- Strategic Thinking: Ability to develop and implement community strategies that align with business objectives
- Platform Knowledge: Familiarity with community management platforms, particularly Insided (preferred)
- Innovation: Demonstrated ability to launch and manage new community programs that address user needs
- Customer-Centric Approach: Passion for understanding and addressing customer needs through community initiatives
- Adaptability: Thrive in fast-paced environments, adapt to changing priorities, and innovate in response to challenges
- Communication Excellence: Strong written and verbal communication skills, with the ability to engage effectively with diverse audiences
- Project Management: Outstanding organizational skills to manage multiple initiatives that involve cross-functional stakeholders
What the job involves
- The Community and Learning team plays a crucial role in realizing this vision by enabling our customers to achieve automation success, at an individual level through upskilling to a programmatic level, improving strategy and execution across the team
- The Community Manager plays a pivotal role in this mission by creating and nurturing a thriving ecosystem where our customers can connect, learn, and succeed
- We are seeking an experienced Community Manager to join our team and elevate our community engagement strategies
- This role is crucial in driving customer success, facilitating knowledge sharing, and creating a vibrant space for our users to collaborate and grow
- This role offers an exciting opportunity to shape the future of our customer community and directly contribute to the success of Automation Anywhere and our users
- This role reports to our Community & University Marketing Director
- In your first 90 days:
- Auditing our current community platform, moderation, content, and engagement strategies and develop recommendations for increasing engagement within the community
- Working with User Group leader and Community Marketing & Program Manager to leverage existing programs to drive community content
- Attending (first 30 days), co-host (first 60 days) and then independently plan and run Product Club (by 90 days), our community program that connects our product leaders to community members through live discussion on newly released product features
- Assisting in planning and executing our annual community and learning virtual event
- Iplementing community onboarding strategy in collaboration with Community Operations Associate
- In your first 6-12 months:
- Increasing customer engagement with Product Club
- Creating an annual plan to achieve community objectives and key results
- Mapping the community member journey to identify gaps and opportunities in the member experience
- Collaborating with Community & Learning product manager to implement enhancements to the community platform
- Collaborating with community marketing team to enable customers and cross-functional team members to leverage the community for automation success
- Deploying new strategies to increase community-generated content and knowledge sharing. Target increase to be agreed upon after completion of the audit
- Serving as a liaison for release efforts, working with product and marketing teams to develop and execute a strategy to integrate the community more closely with our product development cycle
Our take
Although technology is supposed to save labor, often it doesn't feel like it, with the average desk worker stuck carrying out an increasing number of repetitive manual tasks just to make their growing software stack function. Enter Automation Anywhere, a provider of robotic process automation (RPA) software designed to handle tedious repetitive functions, freeing teams for more productive work.
RPA is a highly competitive field, with firms like Celonis attracting vast amounts of funding and Microsoft beginning to bundle RPA functionality with its business packages. What helps Automation Anywhere stand out is its use of AI to discover the processes that can be automated within a company, a task that is usually carried out by expensive consultancy firms. This has allowed Automation Anywhere to grow a huge client base, including the likes of the NHS, Dell and Staley Black & Decker.
Fueled by partnerships with Microsoft, AWS, and PwC India, Automation Anywhere is accelerating its leadership in AI-powered automation. These collaborations allow the company to deliver cutting-edge solutions and aid in its continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company HQ
North San Jose, San Jose, CA
Leadership
Mihir Shukla
(Co-Founder & CEO)Previously the Director of Engineering at E2Open and Infoseek, and a Consultant at Netscape.
Neeti Mehta Shukla
(Co-Founder & Chief Impact Officer)Previously a Marketing Research Consultant for Intuit. They are also a Limited Partner at Kalaari Capital and CXXO Champion for CXXO.
Rushabh Parmani
(Co-Founder & Chief Customer Officer)Before co-founding Automation Anywhere they were a Software Engineer at Siebel Systems.
Ankur Kothari
(Co-Founder & COO)Previously a member of the Core Group in Siebel Systems. Since co-founding Automation Anywhere, they have been a CRO, COO, CSO and Chief Customer & Strategy Officer before becoming COO in 2023.
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