Manager of Technical Account Management, Okta
Public Sector
$166-248k
OTE
Salary is applicable to CA, CO, NY & WA rates and may vary on further locations
More information about location
Management platform securing resources from cloud to ground
Open for applications
Management platform securing resources from cloud to ground
1001+ employees
Open for applications
$166-248k
OTE
Salary is applicable to CA, CO, NY & WA rates and may vary on further locations
More information about location
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- Typically, 8+ years of relevant experience with a Bachelor's degree or (equivalent combination of education and work experience). Additionally, requires 2+ years of managerial/leadership experience
- Understands the technical considerations and certifications specific to the government
- Understands the government regulatory and compliance requirements
- Multiple years experience managing TAM, presales, or equivalent technical solutions teams at any level; individual contributor experience in these roles a plus
- Strong leadership and team management skills, with a proven ability to build and lead high-performing teams
- Experience managing a recruitment process and scaling a team
- Experience driving software adoption, minimizing churn and helping GTM grow the account base
- Expertise in Cybersecurity / SaaS solutions
- Exceptional communication, presentation, and stakeholder management skills
- Ability to navigate complex, regulated environments and manage competing priorities
What the job involves
- The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach
- We drive lasting success through elevated technical maturity
- We act as “Field CPO” for our customers, proactively guiding their identity decisions and long-term identity vision
- We guide a customer’s workforce identity strategy, customer identity strategy, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal
- We are looking for a highly motivated and experienced Manager, Public Sector Technical Account Management (TAM) to lead and develop a team of Technical Account Managers
- In this role, you will oversee TAMs who support our public sector clients, ensuring high levels of customer satisfaction, technical enablement, and strategic alignment
- Your leadership will be instrumental in ensuring our customers receive the highest security and IAM advice while achieving their business objectives
- You will drive operational excellence, foster cross-functional collaboration, and ensure your team delivers exceptional service to meet the unique needs of our growing public sector organizations
- Recruit, mentor, and manage a team of highly skilled Technical Account Managers focused on public sector accounts
- Set clear performance goals and provide ongoing feedback and development opportunities to ensure team success
- Partner with leaders across TAM, Customer Success, Sales, and Product to implement customer-first thinking within the team
- Provide coaching and career development to grow the talent in your team, fostering a culture of collaboration, accountability and continuous improvement
- Effectively balance the workload and capacity of your team while ensuring you’re building talent for future demand
- Working with Senior TAM Leadership to define quarterly budgets and manage headcount plans
- Establish clear performance objectives and regularly assess team members. Offer constructive feedback and support to enhance their skills while providing leadership and guidance to coach and motivate them toward optimal performance and career development
- Collaborate with TAMs to strengthen client relationships, addressing complex issues and ensuring customers receive proactive support tailored to their needs
- Ensure the TAMs exceed Okta’s expectations in core product and identity knowledge pertaining to PubSec (e.g. FedRAMP, SLED specific regulations, etc.) communication, execution and contribute to the larger TAM function
- Ensure that individual contributors create high-quality, customer-facing materials, including but not limited to Technical Success Plans, Business Reviews and Best Practices
- Proactively identify potential churn or attrition risks in client accounts and develop strategies to mitigate those risks effectively
- Work closely with the assigned accounts to proactively find revenue growth opportunities and seamlessly pass the opportunity to sales/presales
- Identify and implement best practices and process improvements to enhance service delivery, efficiency, and customer satisfaction
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
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