IT Engineer, Back Market
Plus equity
Relocation package available
Online marketplace for refurbished electronics
Job no longer available
Online marketplace for refurbished electronics
501-1000 employees
Job no longer available
Plus equity
Relocation package available
501-1000 employees
Company mission
To do more with what we already have.
Role
Who you are
- We are looking for an Experienced IT Administrator
- We are looking for passion in creating systems by producing clean, consistent and well-organised code. As well as a good team player supporting colleagues and creating a learning and sharing environment!
- English must be a no-brainer as you will join an international team dispatched in different locations around the world (US/FR/ES/JP)
- It's plus if you have the following certifications: Salesforce (Salesforce Administrator, Service Cloud Consultant) Zendesk (Support Administrator Expert)
What the job involves
- As an Experienced IT Administrator, you will work closely with all Engineering teams, Product Managers, and Business partners in the Care & Shipping group
- Administration of tooling used in Care & Shipping (Main tools used today: Zendesk, Salesforce, Talkdesk, Workato and Zapier)
- Operate after-sales tooling in a marketplace operating globally with 700+ agents answering ~150k customer requests per month
- Understand the needs of customers, sellers, and agents for BM
- Collaborating with business, product, and engineeringIntegrating tooling with in-house software, partnering with engineers
- We are looking for an Experienced IT Administrator to help us to provide an optimal after-sales experience to our customers, setting up tooling (e.g. authentication, permissions) and in the Day-to-day administration (e.g. setting up agent ticket routing)
- You will be working in an agile "build it and run it" environment where engineering teams build, launch, monitor and support the product that they own
- Working autonomously on administrative tasks within the team's tooling ecosystem, ramping up on new tooling when applicable
- Set up a mechanism to track changes and monitor tooling health
- Demonstrating professional collaboration with teammates and peers, working in close collaboration with after-sales business, product managers, and engineering teams
Application process
- Call with Ana Gloria one of our tech talent acquisition specialists based in Málaga
- Tech + team fit interview- 1 hour with 1 engineer and 1 EM from the Tech Team
- Back Market values interview
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialise this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, it hopes to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 17 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has also raised over $1 billion in capital, which has been invested in expansion across new and current markets. And with the recommerce market only growing, Back Market has a lot of room for exciting future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company HQ
Beaubourg, Paris, France
Leadership
Thibaud Hug de Larauze
(Co-Founder & CEO)Previously a Logistic Export Assistant at Devanlay Lacoste and an Account Manager at Neteven.
Amandine Durr
(CPO)Amandine joined Back Market in 2021 as CPO. Prior to this, they were a Product Director at ManoMano, a Senior Innovation product Manager at Kering, and CPO/CEO and Head of Product at We Are TV.
Clément Petit
(CFO)Previously spent nearly 3 years at Veepee, initially joining as a Financial Director before becoming CFO of France then later Group CFO. Prior to that, they spent 4 years at Elanco in Financial roles.
Dawn Baker
(CTO)Dawn joined Back Market in 2022 as Senior VP of Engineering, becoming CTO in 2023. Prior to this, they worked at Google as a Senior Director of Engineering, at Fitbit as the VP of Software Engineering, and at LinkedIn as a Senior Manager of Site Reliability Engineering.
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