Business Systems Engineer, Notion

• 4+ years of experience in Business Systems, Integration Engineering, or related field
• Knowledge of JavaScript, React.js, or similar scripting languages for building and enhancing user interfaces
• Experience working with REST APIs, Python, and Node.js for automation and integrations
• Proven expertise in automating workflows with webhooks, integrating chatbots, and leveraging middleware tools (e.g., Workato, Mulesoft, Tray.io) for seamless system integrations
• Demonstrated ability to optimize resource scheduling and workforce management tools
• Excellence in collaboration for enhancing support workflows and automation strategies
• Experience developing and deploying AI and LLM-based solutions using platforms like OpenAI (GPT) and Anthropic (Claude), and integrating models such as Gemini and Llama into business systems to enable intelligent automation and enhance operational workflows

Desirable

• We are looking for a highly skilled Business Systems Engineer to elevate our customer experience operations
• In this role, you'll build, maintain, and optimize systems that enhance customer experience across all support channels
• Your work will focus on integrating tools, automating workflows, and refining support processes to create a seamless customer journey
• Design, develop, and maintain API-based integrations for customer experience workflows
• Create event-driven automations, webhooks, and scripting-based workflows to boost efficiency
• Enhance ticket routing, agent assignment, and chatbot interactions to improve self-service options
• Analyze SQL and data pipelines to derive insights from support performance and customer interactions
• Implement resource allocation and scheduling automation to increase team productivity
• Partner with cross-functional teams to improve business processes, system performance, and support experience
• Develop and maintain technical documentation and knowledge base articles
• Develop integrations with operational systems (Stripe)