IT Engineer, Rigetti Computing

• 3-5 years of experience in IT support, system administration, or technical support roles
• Strong troubleshooting skills with Windows and MacOS
• Experience with Active Directory, Group Policy, and identity management
• Familiarity with network troubleshooting (DNS, TCP/IP, VLANs, firewalls, VPNs)
• Some understanding of cybersecurity practices and endpoint protection
• Ability to work independently and triage and resolve IT issues
• Good communication and documentation skills

Desirable

• As a member of our small and mighty IT team, you’ll wear many hats and experience a broad range of needs within a rapidly maturing Quantum Computing company
• Our people are quite compute literate so you’ll find that the support needed is at a higher level that requires comfort and skill with eliciting requirements, self-motivation to ‘go to’ the customer versus sitting behind a help desk ticketing system, and desire to learn about the customer's work and workflow in order to provide the best solutions
• There are no limits at Rigetti; we are happy for you to learn and grow as fast as you desire!
• You’ll manage and configure Active Directory, Group Policy, user accounts, and permissions with best practice in mind
• We value documentation both for ourselves and our users; we use Confluence - a lot. We’d expect you to document solutions, IT procedures, and troubleshooting steps
• We are ever-more focused on cybersecurity. We need help monitoring and responding to cybersecurity alerts, ensuring compliance with security protocols
• You'll Also Own the Hardware Side of the Equation:
• We are heavy Mac users with a smaller base of PC users. We need help with system patching, updates, and software deployments to maintain a secure environment
• Inventory management, refresh cycles, maintaining a set of standards
• You will get exposed to supporting researchers and engineers by maintaining lab IT infrastructure and workstations
• You'll Model a Solutions-Oriented Mindset for Rigetti:
• From onboarding to servicing, and finally offboarding, you play a key role in enabling our people and solving their workflow needs
• Some of our key service apps include: Google, MS Office, Jamf, Intune, Crowdstrike, AD on-prem, Atlassian to name a few
• We’ll look for you to stay continually updated on the capabilities of the tools, and to have the curiosity and interest to explore new solutions that might be advantageous for us