Growth Operations Engineer, Peerspace
$110-140k
+ Equity
Marketplace for hourly venue rentals
Open for applications
Marketplace for hourly venue rentals
21-100 employees
Open for applications
$110-140k
+ Equity
21-100 employees
Company mission
To bring people together, starting with making it easy to find and book the perfect places to meet, create, and celebrate.
Role
Who you are
- Technical Skills: Strong programming experience with proficiency in SQL and at least one modern programming language (Python, JavaScript, etc.). Experience with API integrations and webhook implementations
- Systems Experience: Hands-on experience with customer support platforms (Intercom preferred), CRM systems (Salesforce), and ancillary software (MixMax, Zapier, Outreach, etc). Understanding of modern SaaS architecture and integration patterns
- LLM/ML Knowledge: Familiarity with AI platforms and their practical applications in customer support contexts. Experience implementing and managing AI-powered solutions is a plus
- Operations Background: 3+ years of experience in technical operations, customer operations, or similar roles where you've built or maintained support systems at scale
- Analysis & Problem-Solving: Strong analytical skills with experience in data analysis and visualization tools. Ability to translate complex operational problems into technical solutions
- Communication: Excellent written and verbal communication skills with the ability to effectively collaborate with both technical and non-technical stakeholders
- Customer Focus: Deep understanding of customer support operations and how technology can enhance the customer experience
What the job involves
- As a Growth Operations Engineer at Peerspace, you will be the driving force behind scaling and optimizing our operational infrastructure through systematic innovation and growth hacking
- This role sits at the critical intersection of business operations, process optimization, and technical automation
- You will architect and implement scalable solutions that transform our customer operations, trust and safety, and sales workflows from manual processes into efficient, automated systems
- Your mission is to identify operational bottlenecks, design data-driven solutions, and build robust technical infrastructure that enables exponential growth while maintaining service quality
- Working closely with cross-functional teams, you'll develop and deploy systems that not only streamline current operations but also create new capabilities for rapid scaling
- Your work will directly impact our ability to handle increasing customer volume while reducing operational costs and improving team efficiency through smart automation and process optimization
- Systems Integration: Design, implement, and maintain integrations between key operational systems (Intercom, Salesforce, Zapier, Segment) and our product infrastructure. Create automated workflows that enhance efficiency and data accuracy across platforms
- Technical Support Infrastructure: Develop and optimize internal tools that empower our customer support and trust & safety teams to respond faster and more effectively to user needs. This includes building custom solutions for case management, automated responses, and support analytics
- AI Implementation: Architect and implement AI-powered solutions to enhance customer support efficiency, including automated response systems, intelligent ticket routing, and predictive analytics for customer issues
- Data Analytics: Create and maintain dashboards and reporting systems that provide real-time insights into customer support metrics, team performance, and system health. Use data to identify areas for automation and improvement
- Cross-functional Collaboration: Work closely with product, engineering, and operations teams to ensure seamless integration of support systems with our core product. Partner with customer success and trust & safety teams to understand their needs and implement effective solutions
- Process Optimization: Continuously evaluate and improve support workflows, identifying opportunities for automation and efficiency gains through technical solutions
Our take
The growth rate of event and party space rentals is growing exponentially along with the everlasting need for exciting locations for film & TV productions. Peerspace is a marketplace for users to explore venues for both meeting and production needs. Likened to the Airbnb for hourly renting venues, the company has had around 3 million people bring their visions to life via Peerspace locations around the globe since founding in 2014.
Growing rapidly from the get go, Peerspace made its mission to find interesting spaces to market via it's site to encourage traffic from a certain demographic of creatives. The company’s 2023 rebrand has aligned the aesthetic of the company with its users. Fashion shoots, music videos and film shoots among other events like birthday parties are some of the exciting happenings inside the venues that Peerspace host on its site.
The company now stands as a leader in its market offering subscriptions like PeerspacePro which connects its agency partners to provide production crews with exclusive rentals and scouting support. The company’s customer base of Disney , Netflix and Vogue are just a few of the household names to use the service. We’re excited to see how the company continues to sift out the most exciting locations around the world and scale its endeavours.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2018
$16m
SERIES B
May 2017
$11m
SERIES A
Total funding: $45m
Company benefits
- 100% employee coverage of medical, dental and vision insurance
- $500 annual professional development allowance
- Discount on all Peerspace bookings
- Laptop, high res display, and stipend to setup home office
- Monthly cell phone and internet credit
- Coworking membership if needed (in lieu of home office)
- Access to the Peerspace network of inspiring spaces to do your best work
- Flexible take it as you need it time off policy
- Wellness Fridays observed company wide
- Annual in-person, all company offsites and team-building events (in Peerspace locations, of course)
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Kevin Yuann
(CEO)Joined Peerspace in 2024 as CEO. Previously they held the position of Chief Business officer at NerdWallet and Senior Director of Strategic Initiatives at Visa.
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