Venue IT Support Specialist, Live Nation

• Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed
• If you’re passionate about technology and live entertainment, this is the role for you!
• Strong knowledge of Apple iOS, MS Windows, and network technologies, with hands-on experience in troubleshooting hardware and software issues
• Familiarity with IT ticketing systems (e.g., ServiceNow) and inventory management tools is an asset
• Basic understanding of network infrastructure, including routers, switches, and wireless access points
• Proven ability to communicate effectively with technical and non-technical staff, delivering top-notch customer service in high-pressure environments
• Strong interpersonal skills, with a professional and approachable demeanor
• Self-motivated with the ability to independently troubleshoot and resolve technical issues
• Creative thinker with excellent attention to detail and a proactive approach to problem-solving
• Ability to adapt to a dynamic work environment, with a flexible schedule that includes evenings, weekends, holidays, and extended hours for events and festivals
• Comfortable working in various environments, including crowded venues or outdoor settings
• Access to a car would be preferred

• Join the Live Nation Canada team as a Venue IT Support Specialist
• This role offers an exciting opportunity to be at the forefront of live entertainment technology, ensuring seamless operations across our iconic Toronto venues
• As a vital technical resource, you'll work as part of a centralized help desk, providing exceptional onsite and remote IT support while playing a key role in creating unforgettable fan experiences
• This position requires flexibility with scheduling, including evening, weekend, and holiday shifts, as well as occasional extended hours for events and festivals
• Provide onsite IT troubleshooting assistance to venue administrative, operations, and production staff
• Deliver proactive "day of show" IT support to ensure POS systems and access control technologies are fully operational before gates open
• Serve as an onsite IT resource for touring production teams, offering real-time assistance during events
• Identify, track, and help resolve persistent IT issues, escalating to remote support or service delivery teams as needed
• Ensure venue technology problems are reported and addressed promptly, following established escalation procedures
• Assist with deployment, maintenance, and inventory management of onsite IT equipment, including POS terminals, network hardware, and workstations
• Support the extension or upgrade of IT infrastructure for special events such as festivals or private functions
• Participate in seasonal IT preparations, including equipment setup, testing, and validation before events
• Assist with shutdown and winterization activities to ensure equipment is properly stored and maintained
• Develop and demonstrate a comprehensive understanding of venue network connectivity and deployed technologies
• Troubleshoot network-related issues to maintain seamless communication and connectivity across venues
• Help establish clear communication channels between all teams in the venue to ensure IT issues are reported and resolved efficiently
• Work closely with remote IT teams to align on technical needs and implement long-term solutions

• We thank all candidates for their interest, only those who will be selected for an interview will be contacted

• Unlimited paid time off policy
• Work from home opportunities

Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.