Partner Advocate Director, ServiceNow
$161-281.8k
Plus equity (when applicable), and variable/incentive compensation
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$161-281.8k
Plus equity (when applicable), and variable/incentive compensation
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10+ years of work experience (or 5+ years post-MBA or equivalent higher-degree), preferably in management consulting, sales/GTM strategy & ops, tech strategy & ops
- Preferred candidates will have a combination of strategy, business operations and sales experience
- Track record of managing and developing high-performing teams
- Exceptional learning agility and influencing skills. Must thrive in a dynamic environment
- Demonstrated success understanding and fulfilling complex internal or external customer needs; problem-solver mindset
- Sharp business judgment, ability to see "big picture" and to prioritize
- Executive presence, excellent verbal and written communication
What the job involves
- We are looking for a Partner Advocate Director to work as a trusted partner to our SVP, Global Partnerships & Channels by driving cross-functional alignment to ensure a great experience for ServiceNow’s partners and engagements
- Optimize the Partner engagement process for the ServiceNow SVP and team from first meeting to deal execution
- Ensure team is leading partner engagements with excellence via strategic partnerships with sales teams, thorough and thoughtful briefing documents, compelling and relevant meeting materials and best-in-class follow ups
- Prioritize which Customers and Partners Executives spend time with, working with regional sales and product leaders
- Establish a deep understanding of all ServiceNow’s product offerings and incorporate this into customer discussions / solutions
- Operate as Partner Engagement lead for the ServiceNow SVP on the most complex Customer meetings / initiatives
- Work with Sales, Product, Engineering and Industry leadership teams to problem-solve and resolve key customer issues that are stalled
- Deepen customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners
- Lead quarterly reporting of team performance to demonstrate the impact and reach of President / Product GM customer engagements
- Expand the team while sustaining gold-standard performance and high operational efficiency
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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