Onboarding Specialist, OpenTable
CA$50-55k
This role is eligible to be considered for an annual bonus
2-3 days a week in office
Online restaurant reservation service
Posted today
Online restaurant reservation service
1001+ employees
Posted today
CA$50-55k
This role is eligible to be considered for an annual bonus
2-3 days a week in office
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- 1+ years experience, preferably in a support, implementation or hospitality role
- Experience training non-technical customers on the use of software
- Understanding of restaurant operations a must with direct restaurant experience helpful
- Ability to make ethical decisions based on key facts in potentially ambiguous situations
- Proven ability to drive projects through to completion
- Ambitious to get things done with minimal supervision
- Good phone and tele-presence required for effective training and implementation
- College degree preferred
- Excellent organization, documentation and time management skills
What the job involves
- The Onboarding Specialist (OBS) is responsible for the successful onboarding of our restaurant partners
- Using a consultative approach, the OBS will configure, coordinate and deliver training to key staff on our Core, Pro, Basic and additional products
- The Onboarding team is responsible for the end-to-end implementation of the onboarding process
- We lead the restaurant from initial sale through configuration to initial training and go-live
- The OBS position is a hybrid position, requiring two to three days in office depending on location
- The OBS will use various tools and procedures designed to guide the restaurant through the process
- The OBS is part of a global team charged with setting each restaurant up for success with OpenTable
- They will be measured on the speed, volume and quality of each implementation based on a set of goals and benchmarked against others in the team
- Enthusiastically contact our restaurants and guide them through the onboarding process
- Work with our restaurant partners to configure the OpenTable system to their needs
- Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize their operations
- Provide administrative and coordinator functions related to Global Onboarding program including scheduling training activities, content collection, and software implementations
- Work with restaurant staff and potential 3rd parties to deploy the OpenTable RestRef widget
- Work with internal partners to help develop and refine the Onboarding program
- Effectively handle a queue of restaurants to reduce time-to-onboarding
- Communicate status of tasks and the backlog to peers and a broader community
- Works closely with OpenTable's Sales, Customer Success, Customer Support and Billing teams to eliminate customer pain points
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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