Product Operations Manager, OKX
$178-214k
Office located in San Jose, CA
Cryptocurrency trading app
Be an early applicant
Cryptocurrency trading app
1001+ employees
Be an early applicant
$178-214k
Office located in San Jose, CA
1001+ employees
Company mission
To eliminate financial barriers, evolve the global economy, and change the world for better.
Role
Who you are
- 4+ years in Product Operations, Program Management, or similar role in a fast-paced technology or fintech environment. Crypto & Digital Asset Exposure is a plus
- Demonstrated excellence in cross-functional stakeholder management, with a track record of driving alignment among Product, Engineering, and business units
- Strong organizational skills: experience mapping processes, creating SOPs, and managing multiple concurrent projects
- Experience in data analysis and reporting (SQL, Looker/Tableau/Power BI, or equivalent)
- Exceptional verbal and written communication skills; comfortable presenting to large, diverse audiences
- Problem-solver mindset: ability to decompose complex issues, coordinate solutions, and drive ownership
What the job involves
- We are seeking a dynamic and experienced Product Operations Manager to join our growing US operations at OKX
- This role is integral to accelerating product delivery and ensuring seamless alignment between Product and all customer-facing teams including Sales, BD, Customer Success, Risk, Compliance, and Marketing
- The Product Operations Manager will translate frontline feedback into clear inputs for the product roadmap and help prioritize features that drive adoption, retention, and revenue growth
- Regional Prioritization Partnership: Collaborate with the Product team to recommend feature priorities and enhancements that deliver the greatest impact for the U.S. market, using regional usage data and business goals
- Feedback Capture & Escalation: Gather qualitative and quantitative insights from Sales, Customer Success, Support, and BD; distill and escalate top themes, pain points, and “quick wins” to Product and Engineering
- Feedback Loop Ownership & Process Optimization: Establish and manage end-to-end feedback processes—define channels, cadences, and SLAs—so frontline lessons learned are transparently tracked and incorporated into the roadmap
- Cross-Functional Alignment: Run regular syncs and steering sessions with Product, Support, Risk, and Compliance to validate priorities, clarify requirements, and ensure everyone is aligned on upcoming releases
- Insights & Reporting: Build and maintain dashboards that surface adoption metrics, support-ticket trends, and feedback status; share succinct reports with stakeholders to guide decision-making
- Training & Enablement: Develop playbooks, release notes, and training materials for internal teams to ensure a smooth roll-out and consistent messaging around new features
Our take
While cryptocurrency holds the promise of freedom in personal finances and the possibility of large financial rewards through trading, it can be intimidating to get started. OKX, a long-standing crypto currency exchange, exists to solve that problem, removing the knowledge barriers to cryptocurrency trading with an easy-to-use, all in one platform.
OKX is one of the larger cryptocurrency exchanges, though it is a bit smaller than the market leaders Binance and Coinbase Exchange. Where it shines is in the sheer range of its services which are designed to be versatile enough for any user, ranging from a crypto exchange to NFT and decentralized finance investment products. With a reputation for security and reliability, it has a userbase of over 50+ million active accounts in over 180 countries.
OKX is using its structural position in cryptomarkets to help support the entire sector, announcing a market recovery fund to protect crypto firms facing collapse following the FTX crisis. Additionally, it is expanding into Web3 gaming with a 2023 partnership with Thirdverse, further increasing the scope of its offering to its client base. As long as it can continue to weather the tough market conditions for cryptocurrency it should maintain its excellent position to continue its growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
65% employee growth in 12 months
Company
Company benefits
- Comprehensive insurance package including medical, dental, vision, disability & life insurance.
- Paid Parental Leave
- Employee Referral Bonus Program paid in BTC
- More surprises when you join!
Leadership
Star Xu
(Founder & CEO)Previously an Engineer at Yahoo before becoming the Chief Technology Officer at DocIn. They later founded OKX and has recently reclaimed the title of CEO
Salary benchmarks
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