Support Engineer, Givebutter
$105-120k
Non-profit fundraising platform
Open for applications
Non-profit fundraising platform
21-100 employees
Open for applications
$105-120k
21-100 employees
Company mission
Givebutter's mission is to empower the Changemaker in all of us.
Role
Who you are
- 3+ years of experience with React, building modern, responsive front-end applications
- 3+ years of experience with Laravel and PHP
- Proficiency in working with REST APIs, code packages, and deployment tools
- Experience writing unit and/or integration tests to ensure the reliability of the codebase
- Familiarity with React Query, React Hook Form, Tailwind CSS, Zustand, or Svelte is a plus
- Experience working with API integrations and troubleshooting, with knowledge of tools like Zapier
- Experience with Linear as a ticketing tool is nice but not necessary
- Excellent communication and problem-solving skills, with the ability to work cross-functionally and communicate effectively with non-technical team members or customers
What the job involves
- Givebutter is seeking an exceptional Support Engineer to work closely across the company to improve the integrity and reliability of our products
- As a Givebutter Support Engineer, you will provide vital technical support, both internally and to customers
- You will be responsible for diagnosing and solving complex technical issues and implementing fixes to prevent them from reoccurring
- You will work with our customer-facing teams (Sales, Success, Support) to identify and solve common customer friction points
- You will also play a role in implementing improvements to internal processes, such as those with the Trust & Safety and Data teams
- This role will be responsible for managing the customer support backlog, SLAs, and internal request backlog
- Responsibilities:
- Analyze, troubleshoot, and fix complex technical issues escalated by the customer support and customer success teams, providing timely and effective resolutions
- Ensure compliance with internal SLAs by managing escalated support tickets and delivering solutions within expected timeframes
- Provide technical guidance and assistance to the customer support and customer success teams, helping them confidently address customer inquiries
- Identify recurring issues and collaborate with engineering teams to develop long-term solutions that prevent future occurrences and improve product stability
- Work closely with the site reliability team to prioritize and reduce technical debt, contributing to the platform's scalability and long-term maintainability
- Actively contribute to the product development process by sharing insights, feedback, and ideas, helping shape new features and platform functionality
Our take
The rise of crowdfunding has helped democratize fundraising for for-profit companies, but the infrastructure for non-profits has lagged behind. Givebutter sets out to change this, supplying a feature-rich, easy to use fundraising platform for the "changemakers of today", which has been used to raise millions of dollars for good causes.
Crucially, unlike other crowdfunding platforms, 100% of the donation typically goes to the campaign, with Givebutter making its money entirely through tips and occasional but transparent transaction fees. In 2022, the company raised capital that has been put to work developing the product to be fit for all types of fundraising.
Having already seen impressive success in certain segments, these new development efforts will help expand Givebutter's reach. For example, it launched a CRM to help it reach more small, local nonprofits, and has released the industry's first donor-advised fund (DAF) donate button, through which donors can recommend a nonprofit for a donation in just three clicks.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
21% employee growth in 12 months
Company
Funding (1 round)
Jun 2022
$7m
SEED
Total funding: $7m
Company benefits
- We offer Medical, Dental, and Vision insurance covered 100% for employees
- Up to 15 days of paid vacation time per year plus additional days per year with the company (we take off all 10+ Federal Holidays and provide 2 floating holidays)
- 12 weeks paid parental leave for both primary and secondary caregivers
- Participate in team trips each year to meet, hang, and work in person
- Home office stipend
- Charitable giving - employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter
- Learning and development reimbursement opportunities
Company values
- Be Awesome - We go above and beyond to surprise and delight our customers. We raise the bar by setting ambitious goals and striving to exceed them. We hold ourselves to a high standard. We consistently push ourselves to level up and expect the same from others. We foster a culture of high performance and believe in mentorship both in and outside of the workplace.
- Be Butter - We view diversity as an asset. Having diverse voices at the table drives innovation, strengthens decision-making, improves collaboration, and fosters empathy for our users. We lead with kindness and empathy. We build trust with transparency & reliability. We ask for feedback and assume positive intent. We default to overcommunication. We like to have fun! And bring the puns. Seriously, we’re always bready.
- Be Changemakers - We seek out and embrace change. It’s what we do! We make our impact felt – globally, locally, personally, and professionally. We move fast and believe in progress over perfection. Done is better than perfect. We leverage collective genius and let the best ideas win. 1+1=3 🚀
Company HQ
Penn Quarter, Washington, DC
Articles
Leadership
Max Friedman
(CEO)Co-founded Givebutter on graduating from George Washington University in Computer Science and Finance.
Liran Cohen
(CTO)Co-founded Givebutter on graduating from George Washington University with an MS in Computer Science.
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