Support Engineer, Givebutter
$105-120k
Non-profit fundraising platform
Job no longer available
Non-profit fundraising platform
101-200 employees
Job no longer available
$105-120k
101-200 employees
Company mission
To power the next billion changemakers.
Role
Who you are
- 3+ years of experience with React, building modern, responsive front-end applications
- 3+ years of experience with Laravel and PHP
- Proficiency in working with REST APIs, code packages, and deployment tools
- Experience writing unit and/or integration tests to ensure the reliability of the codebase
- Familiarity with React Query, React Hook Form, Tailwind CSS, Zustand, or Svelte is a plus
- Experience working with API integrations and troubleshooting, with knowledge of tools like Zapier
- Experience with Linear as a ticketing tool is nice but not necessary
- Excellent communication and problem-solving skills, with the ability to work cross-functionally and communicate effectively with non-technical team members or customers
What the job involves
- Givebutter is seeking an exceptional Support Engineer to work closely across the company to improve the integrity and reliability of our products
- As a Givebutter Support Engineer, you will provide vital technical support, both internally and to customers
- You will be responsible for diagnosing and solving complex technical issues and implementing fixes to prevent them from reoccurring
- You will work with our customer-facing teams (Sales, Success, Support) to identify and solve common customer friction points
- You will also play a role in implementing improvements to internal processes, such as those with the Trust & Safety and Data teams
- This role will be responsible for managing the customer support backlog, SLAs, and internal request backlog
- Responsibilities:
- Analyze, troubleshoot, and fix complex technical issues escalated by the customer support and customer success teams, providing timely and effective resolutions
- Ensure compliance with internal SLAs by managing escalated support tickets and delivering solutions within expected timeframes
- Provide technical guidance and assistance to the customer support and customer success teams, helping them confidently address customer inquiries
- Identify recurring issues and collaborate with engineering teams to develop long-term solutions that prevent future occurrences and improve product stability
- Work closely with the site reliability team to prioritize and reduce technical debt, contributing to the platform's scalability and long-term maintainability
- Actively contribute to the product development process by sharing insights, feedback, and ideas, helping shape new features and platform functionality
Our take
The rise of crowdfunding has helped democratize fundraising for for-profit companies, but the infrastructure for non-profits has lagged behind. Givebutter has set out to change this, supplying a feature-rich, easy to use fundraising platform for the "changemakers of today", which has been used to raise billions of dollars for good causes.
Crucially, unlike other crowdfunding platforms, 100% of the donation typically goes to the campaign, with Givebutter making its money entirely through tips and occasional but transparent transaction fees. In 2022, the company raised capital that has been put to work developing the product to be fit for all types of fundraising.
Having already seen impressive success in certain segments, these new development efforts will help expand Givebutter's reach. For example, it launched a CRM to help it reach more small, local nonprofits, and has released the industry's first donor-advised fund (DAF) donate button, through which donors can recommend a nonprofit for a donation in just three clicks.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (1 round)
Jun 2022
$7m
SEED
Total funding: $7m
Company benefits
- Health Insurance: Enroll in Medical, Dental, and Vision insurance covered 100% for employees
- 401(k): We offer access to a retirement planning account for all employees, with a 3% company match
- Parental Leave: Receive 12 weeks paid parental leave for both primary and secondary caregivers
- Vacation and Holiday: Givebutter offers a Flexible PTO policy with uncapped Vacation days. Givebutter is closed for a whole week in the summer for an employee Wellness Week
- Mental Health Support: Access a free membership to Talkspace, which includes unlimited messaging and one free video per month
- Charitable giving - employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter
- Home Office Stipend: Upgrade your home office with company-sponsored expenses including high-quality laptops, monitors, and modern technology
- Charitable Giving: Donate up to $50/month to any verified nonprofit you wish to support on Givebutter
- Professional Development: Grow through learning and development reimbursement opportunities
Leadership
Max Friedman
(Co-Founder & CEO)Co-founded Givebutter on graduating from George Washington University in Computer Science and Finance.
Liran Cohen
(Co-Founder & CTO)Co-founded Givebutter on graduating from George Washington University with an MS in Computer Science.
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