Sales Administrator, Hometree
Home energy services company
Job no longer available
Home energy services company
101-200 employees
Job no longer available
101-200 employees
Company mission
To help homeowners affordably decarbonise their homes and keep them running smoothly.
Role
Who you are
- This role is perfect for someone who enjoys working with people, thrives in a structured environment, and wants to be part of a growing, customer-focused team
- Organized and Detail-Oriented: You stay on top of tasks, keep systems updated, and manage paperwork and schedules without letting things slip through the cracks
- Strong Communication Skills: You’re confident speaking with both customers and team members, whether it’s over the phone, by email, or in person. You can explain things clearly and professionally
- Enjoys Working with Customers: You like being a point of contact, helping people feel supported and making their experience smooth from first contact to final installation
- Team Player: You work well with others, supporting the sales team and coordinating with other departments like installation and finance to get things done
- Proactive Attitude: You don’t wait to be told – you anticipate needs, follow up on leads or tasks, and help things move forward efficiently
- Tech-Savvy: You’re comfortable using CRM systems, email, calendars, and spreadsheets – and you’re open to learning new tools that make the job easier
- Professional and Personable: You represent the company well – friendly, polite, and reliable in every customer and team interaction
- Adaptable and Calm Under Pressure: You can juggle changing priorities and stay calm when things get busy or unexpected issues pop up
What the job involves
- We’re looking for a Sales Administrator to support our busy sales team and help deliver an excellent customer experience from initial inquiry to installation
- In this role, you'll handle a variety of administrative tasks including managing customer communications, preparing quotes, scheduling appointments, and keeping records up to date
- You’ll be the link between customers, sales, and operations—keeping things organised, running smoothly, and on schedule
- Customer Communication: Handle incoming inquiries from potential and existing customers, providing information and directing them to the appropriate team member
- Quote Preparation: Support the sales team by preparing and sending customer quotes, ensuring accuracy and professionalism
- Appointment Scheduling: Arrange site surveys and sales appointments, coordinating calendars and confirming details with customers
- Order Processing: Input and manage sales orders in the system, ensuring all relevant information is accurate and up to date
- CRM Management: Maintain and update customer records in the CRM system to ensure all interactions and sales activities are documented
- Sales Reporting: Create and distribute regular reports on sales performance, lead tracking, and team progress
- Document Handling: Organise and store sales-related documents such as contracts, proposals, and communication records
- Team Support: Assist the sales team with daily administrative tasks to help them focus on customer engagement and closing deals
- Follow-Up Coordination: Monitor and coordinate timely follow-ups on customer inquiries, quotes, and outstanding actions
- Office Coordination: Work closely with installation, finance, and customer service teams to ensure a smooth transition from sale to installation
Application process
- Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
- Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Head of Sales (1 hr)
- Final Interview: A final interview with our Managing Director (30mins)
Our take
Hometree started off in the business of boiler installations, a huge market in need of a major overhaul. Boilers were typically installed by prominent brands at premium prices or by independent tradesmen who the customer might not trust. Hometree provides a more transparent, convenient and trustworthy service of boiler installation and maintenance.
Having established its presence in the boiler sector, Hometree has expanded into a full range of home services including green energy installations and financing. The company offers a variety of affordable home care plans covering not only boilers, but general heating and home care to help consumers lead a more sustainable life.
Hometree is taking a fresh approach to home cover, avoiding the traditional problems of poor service, complicated pricing, and confusing products. Its approach has won significant funding in an oversubscribed Series B round, coinciding with the acquisition of financing platform BeWarm, solar energy supplier the Little Green Energy Company and renewable energy installers Geowarmth. Off the back of further debt funding, Hometree's plan now is to expand across Europe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2023
$46m
SERIES B
Jul 2021
$16.4m
EARLY VC
Total funding: $87.5m
Company benefits
- 25 days holiday plus bank holidays and your birthday!
- Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps.
- Free boiler & home emergency cover plus 40% discount for friends & family
- Support for your mental health and wellbeing via Oliva
- Regular team socials including Summer and Christmas parties
- Free drinks and snacks in the London office
- Menopause support from Stella including friends & family access
- Learning & development entitlement to enable your professional and personal learning and development based on role
Company values
- Radical Candour - Be direct, open and honest. We tell it how it is but always with respect
- Ownership - Act like an owner. Hold yourself and others to account
- Obsessed - Put the customer's needs at the heart of everything you do
- Teamwork - Collaborate to get to the best outcome - and have a little fun along the way
- Speed - Make decisions fast. Test, learn and iterate quickly to deliver the best result
Articles
Leadership
Simon Phelan
(Founder & CEO)Previously worked at Better Capital, a private equity firm, and graduated from Trinity College Dublin studying Engineering and Mathematics.
People progressing
Xenia joined in 2020, rising from Customer Success to Escalations Team Lead. Her passion for tech led to a move into product, becoming a Product Manager in 2025 with deep user and tech insight.
Henry started at Hometree as a Customer Care Executive, advanced into management, and moved to Partnerships by 2023, showing strong commitment to building and maintaining client relationships.
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