Customer Experience Knowledge & Content Manager, Lightricks
Plus Stock Options
3+ days a week in office (Central London)
An AI-first company that is revolutionizing how visual content is created
Be an early applicant
An AI-first company that is revolutionizing how visual content is created
501-1000 employees
Be an early applicant
Plus Stock Options
3+ days a week in office (Central London)
501-1000 employees
Company mission
To bridge the gap between imagination and creation, Lightricks is dedicated to bringing cutting-edge technology to the creative and business spaces.
Role
Who you are
- Minimum 1 years’ experience in a content writing role with particular experience in SEO writing, preferably in a tech or SaaS environment
- Strong understanding of SEO principles, including keyword research, meta tags, and on-page optimisation
- Ability to write clear, concise, and engaging content tailored to different audiences (B2B and B2C)
- Working knowledge of HTML/CSS
- Proficiency in working with Content Management Systems, such as Zendesk Guide, Salesforce Knowledge or Intercom
- Analytical mindset with the ability to assess content performance using tools like Google Analytics
- Strong understanding of SEO tools such as SEMrush, Ahrefs, or Google Keyword Planner
- Collaboration & Initiative: Exceptional collaboration and communication skills, with a proactive approach to cross-functional teamwork
- Familiarity with AI-driven tools and platforms- a bonus
- Passion for empowering users and internal teams with impactful, user-centric content- a bonus
What the job involves
- We are seeking an experienced, solutions-oriented CX Content Specialist to join the Customer Experience team in our London-based office, supporting the team with all its content related requirements
- Among other things, this will include creating and maintaining SEO content for our user-facing Help Centre and developing a comprehensive internal knowledge base for our CX team
- Your work will directly impact how users engage with Lightricks’ products while supporting our mission to consistently deliver exceptional support
- This position offers the opportunity to combine technical writing, user-focused communication, and SEO expertise to craft impactful content in a dynamic, fast-paced tech environment, contributing to projects and initiatives that shape an exceptional, seamless experience for our users
- Reporting to the CX Product Team Lead based in Lightricks’ London office
- Write and maintain SEO-optimised articles for our user Help Centre, including FAQs, how-to guides, troubleshooting content, and feature documentation
- Conduct keyword research to ensure articles are discoverable and align with user search intent
- Collaborate with our Product and Marketing teams to ensure accuracy and consistency in user-facing content
- Use analytics tools (e.g. Google Analytics, Zendesk Analytics) to monitor content performance and make data-driven updates to enhance the user experience
- Implement user feedback to continuously enhance content relevance and effectiveness
- Develop and maintain a structured internal knowledge base for the CX team, providing clear, organised documentation on workflows, product details, and troubleshooting processes, as well as training materials
- Ensure all content is easily accessible, regularly updated, and aligned with team needs
- Work closely with the Product teams to stay updated on new features and releases, translating technical information into user-friendly content
- Collaborate with our Marketing team to align Help Center content with broader content strategies and campaigns
- Participate in special projects as and when required, providing regular progress updates to CX Leads and the Director of CX
- Serve as a knowledgeable representative of the CX team, championing the user voice within our company and enhancing the overall customer experience
Salary benchmarks
Our take
Lightricks is an AI-first product company that's creating a range of photo and video editing apps, making visual content intuitive and accessible to individuals.
The company monetises its apps through paid subscription plans that unlock functionality. With 40 million monthly users and over 550 million downloads worldwide, Lightricks gained unicorn status back in July 2019.
Lightricks AI-powered photo and generation model LTXV is an open-source product that powers a suite of apps including Facetune, Photoleap and Videoleap. The company recently expanded into creator services with Popular Pays, which connects creators with brands.
With its video diffusion model LTXV and diverse range of products, the company is well poised to serve the growing demand for intuitive and user-friendly content creation software. In 2024, it announced the launch of LTX Studio, a platform powering AI short clip creation so that filmmakers can test how a storyline would play out before bringing it into production.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2021
$100m
SERIES D
Jul 2019
$135m
SERIES C
Total funding: $305m
Company benefits
- 📈 Stock Options
- 🥰 Private Medical Insurance For You & Your Loved Ones
- 🤸🏻♂️ £750 p/a allowance for Wellbeing & Professional Development
- 💰 7% Matched Pension Contributions
- 🕺Weekly & Monthly Team Building Activities - Away days, Games Nights, Happy Hour, Pottery Making, Cocktail Workshops, and more
- 🍴Free lunch on-site, Monday-Friday with free breakfast, snacks & coffee!
- 🌍 Travel To Our Global Sites
- 🏝️ 25 days holiday (excl. bank holidays)
- ❤️ Life Assurance
- 🚀 £3,000p/a Transport Allowance
- 🎂 Seasonal & Anniversary Vouchers
- 📍 Hybrid & Flexible working
- 🙌🏻 Central London office space
- 🍼 Enhanced Parental Leave
- 🚂 Season Ticket Loan
- 🤝 Volunteering Opportunities
Company values
- Create fun
- Invest in people
- Get things done
- Strong opinions, Loosely held
- Embrace change
Company HQ
Givat Ram, Jerusalem, Jerusalem District
Articles
Leadership
Zeev Farbman
(Co-Founder & CEO)Previously completed a PhD in computer science at the Hebrew University of Jerusalem before co-founding Lightricks in 2013.
Nir Pochter
(Co-Founder & CMO)Previously completed a PhD in computer science at the Hebrew University of Jerusalem.
Yaron Inger
(Co-Founder & CTO)Previously a lecturer in computer science at the Hebrew University of Jerusalem.
Amit Goldstein
(Co-Founder & COO)Previously completed a PhD in computer science at the Hebrew University of Jerusalem.
Diversity, Equity & Inclusion at Lightricks
Iris Altman (Director of Engineering, Marketing Platform)
- Join us in creating something amazing at Lightricks, where our secret ingredient isn't just code or algorithms – it's the beautiful mix of perspectives, backgrounds, and ideas that make our team unique. We're not just talking about diversity, equity, and inclusion; we're living it every day, watching it spark innovation and drive us to create products that touch millions. Here's how we're making this vision come to life: We've reimagined hiring to be naturally inclusive – our interviewers are trained to see beyond biases and spot raw talent in all its forms. Every job posting is carefully crafted to welcome diverse talent who can help us push boundaries and think differently. Learning never stops at Lightricks. Through engaging workshops and inspiring speaker sessions, we're constantly growing together, challenging our assumptions, and having those important conversations that move us forward. We create spaces for dialogue about issues that deeply affect our community. During Pride month, we amplify LGBTQ+ voices and perspectives, fostering understanding and inclusion. Our Breast Cancer Awareness initiatives go beyond recognition to provide education and support. These conversations are complemented by our year-round wellness programs, which recognise that true inclusion means supporting both the physical and mental wellbeing of every team member. We're also reaching beyond our walls, partnering with organisations that share our passion for diversity in tech, recently collaborating with PyLadies to host an enriching session for women in tech, bringing together bright minds to share knowledge and build connections. At Lightricks, you won't just find a job; you'll find a community where your unique perspective helps us push the boundaries of creativity. Come join us in building something extraordinary!
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