Customer Support Specialist, Calendly

Salary not provided

Hourly $21.84 - $25.38 USD. Full-time (30 hours/week) employees are also eligible for our Quarterly Corporate Bonus program (or Sales incentive), equity awards

Junior and Mid level

Remote from US

More information about location

Automated appointment scheduling

Job no longer available

Automated appointment scheduling

501-1000 employees

B2CB2BEnterpriseInternal toolsProductivitySaaSMobileAutomation

Job no longer available

Salary not provided

Hourly $21.84 - $25.38 USD. Full-time (30 hours/week) employees are also eligible for our Quarterly Corporate Bonus program (or Sales incentive), equity awards

Junior and Mid level

Remote from US

More information about location

501-1000 employees

B2CB2BEnterpriseInternal toolsProductivitySaaSMobileAutomation

Company mission

To provide broad and deep support for various meeting scenarios, and make scheduling easier and more efficient.

Job

Company

Role

Who you are

1+ years of experience in software (SaaS) customer support
Technical software troubleshooting skill and experience
Live Chat or Phone customer support experience a plus
Someone who thrives in a challenging, fast-paced environment and enjoys helping people
A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company
Drive and ability to thrive in a metrics-focused role and team environment
Phenomenal written and verbal communication skills
Outstanding time management skills
Someone who works collaboratively with a passionate, customer-centric team
Our ideal candidate will thrive in a fast-paced, high-volume, email, phone, and live chat-based customer support environment
This role will require product expertise, exemplary time management skills, critical thinking about problem-solving, and effective communication throughout the customer experience
Due to the hours of coverage, it is imperative that the person in this role exercise good, professional judgment and be able to thrive in a relatively self-sufficient context
We're looking for self-starters who are curious and intrinsically motivated to make an impact

What the job involves

We are looking for a Customer Support Specialist who has a curiosity for technology, critical problem-solving skills, and a desire to enable customers
You will report to a Senior Manager of Customer Service being on the front lines of customer support issues during our overnight shift from 12am-9am EST
You will resolve tickets via Live Chat, Phone or Email promptly in a fast-paced environment and effectively maintain expert-level product knowledge
You will have the opportunity to participate in Calendly support initiatives and you will be measured by personal and team goals & metrics
Many customers have experienced the value of Calendly firsthand, and our team makes a huge impact on that experience
In order to stay at the top of industry customer service standards, we need to continually grow our team
Be the first point of contact for our users when they need help or have questions, providing solutions and creating the very best Calendly support experience
Help our customers schedule more meetings
Take a consultative approach to problem-solving
Maintain fantastic written communication skills
Be a Calendly product, use-case, and scheduling industry expert
Patiently empathize with customers with every interaction
Attend ticket audits and receive active feedback on a regular basis
Document & advance customer and internal issues appropriately
Go above and beyond to serve our customers and your team (be a self-starter)
Use your technical savviness and resourcefulness to assist customers relatively autonomously
Take ownership over the customer experience you provide

Our take

Calendly is a cloud-based scheduling service that is straightforward to use. It allows around 10 million customers per month to connect and make appointments based on their available times without having to send emails back and forth.

The platform offers four different plans - allowing individuals, small companies, and large enterprises alike to make use of these services. Calendly's growth to date been based mostly around a very organic strategy. Its invites become links to Calendly itself, so people who like it can, and do, start to use it.

There are a handful of competing products on the market, including offerings from Doodle and Microsoft, but Calendly's customer-friendly design has won it attention and allowed it to carve itself a space in the field. Impressive funding has contributed to the company's expansion, allowing it to capitalize on the increasing popularity of home and hybrid working.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

21% employee growth in 12 months

Glassdoor (3.2)

Trustpilot (3.7)

Company

Funding (2 rounds)

Jan 2021

$350m

SERIES B

Apr 2014

$0.6m

SEED

Total funding: $350.6m

Company benefits

Quarterly Bonus
Equity
Home Office Setup
Technology
Pick Your Own Perk
Flexible Time Off
Vacation Stipend
Parental Leave
Health and Wellbeing
Fun Community Events
401k Company Match

Company HQ

Atlantic Station, Atlanta, GA

Leadership

Tope Awotona

(CEO)

Having studied at the University of Georgia, they worked as an IBM Sales Rep and for Perceptive Software, Vertafore, and EMC as an Account Manager. They left the latter in 2014, having founded Calendly in February 2013.

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