Technical Support Engineer, Spoke

Senior or Staff

£95-110k

+ Equity + Annual Company Performance Bonus

React

TypeScript

JavaScript

Next.js

Senior and Expert level

Berlin

Remote from Canada, Germany, UK, US

More information about location

Rebuilding the delivery experience

Job no longer available

Rebuilding the delivery experience

21-100 employees

B2BLogisticsNavigationSaaSDelivery

Job no longer available

£95-110k

+ Equity + Annual Company Performance Bonus

React

TypeScript

JavaScript

Next.js

Senior and Expert level

Berlin

Remote from Canada, Germany, UK, US

More information about location

21-100 employees

B2BLogisticsNavigationSaaSDelivery

Company mission

To fix the broken last mile of delivery by building route navigation and parcel tracking apps to make deliveries fast and efficient.

Job

Company

Role

Who you are

In short, we are looking for someone with experience in a similar role at a Senior+ level (possibly in a start-up where you covered a lot) or who has software engineering and tech support experience
Full-stack engineering/development experience, as well as technical support or sales support engineer experience (or a similar position)
On the frontend, JavaScript, TypeScript + React + NextJs, on the backend, all TypeScript
Great with customers and adept at explaining tech to non-technical folks
Problem-solving, reasoning, prioritizing, and independent decision-making skills
Spoken and written English to a high professional proficiency or native level

What the job involves

This is the first position of its kind here at Circuit and, in typical start-up fashion, this is a broad role where you will tackle a whole range of technical problems. A mix of pre-sales and third-line tech support, you’ll directly resolve ~50% of bugs that cross your desk and triage the rest
As the first and only member of the tech support team, you will help shape the role and the division. In the long term and as we grow the team, there are leadership opportunities for the right person
Solving a mix of medium and high-priority bugs, ~50% directly by contributing the fix yourself, ~25% by triaging to the appropriate team, and ~25% by realizing it’s user error and explaining the solution to them
Join a customer call with our Senior Account Exec to provide technical guidance about how the implementation would go between our API and their CRM
A couple of async conversations with our customers who are in mid-implementation of our API and could use some guidance
Handle 10-15 technical support tickets, help users understand how to use our more complex functionality and how best to set up their teams
Make improvements to the documentation for the support team on how to handle repeat scenarios so that your future workload is reduced

Our take

Spoke's app allows delivery drivers and teams to plan, track and manage routes more effectively. This appeals directly to companies and drivers looking to simplify their delivery operations, save valuable time and money, and to increase customer satisfaction.

Spoke powers millions of deliveries a year, which is testament to the value of their product, and is set on scaling even further. Expanding its marketing efforts and scaling its technology will help to power this growth as it pursues further success in the future.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.9)

Company

Company benefits

Fully remote - with no head office and our teams spread across 10+ different countries, we are truly a remote company, and we always have been
Flexible working - we're flexible around when you start, end, and how long your breaks are, providing it doesn’t affect your ability to do great work
32 Days PTO
Equity
Annual company performance bonus
£500 home office equipment stipend per year
£1000 Learning stipend per year
£1000 Conference Attendance Budget per year
£2000 Laptop budget every three years (non design/engineering roles)
£3200 Laptop budget every three years (design & engineering roles)
£1000 Wellness Stipend per year
PTO for sickness, bereavement, and time off for dependants (inc loss or a pet)

Company values

Customer-focused - Our primary motivation is to help our customers succeed. We view the world through our customer’s eyes and make solutions for the problems to be solved
Transparent - We give and get frank and constructive feedback often. We share our challenges, successes, and failures. We measure the impact of our work, not the effort
Brave - We look for opportunities for things to be ten times better than they were before. We are never “done”, and almost nothing is "impossible"

Company HQ

London, UK

Leadership

Jack Underwood

(CEO)

Studied Economics at the University of Reading, and founded Circuit in 2018.

Pol Kuijken

(CPO)

Previously worked as Lead UI/UX Designer (Android) at Adidas's Runtastic. Was an Interaction Designer at Google.

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