Customer Experience Manager (Employer Branding), Welcome to the Jungle (formerly Otta)
6-month FTC with the potential to be permanent
£40-50k
More information about location
2+ days a week in office
Matching candidates to relevant jobs at exciting companies. Formerly Otta.
Open for applications
Matching candidates to relevant jobs at exciting companies. Formerly Otta.
201-500 employees
Open for applications
£40-50k
More information about location
2+ days a week in office
201-500 employees
Company mission
To give work a more sustainable place in our lives
Role
Who you are
- We are looking for someone who is able to be both a skilled project manager, and an effective customer facing communicator. You are able to work with internal stakeholders, managing projects with various stakeholders, including the Post production team in France
- You need to be able to handle objections from customers, ensuring a positive outcome when the customers and our creative vision may differ
- Exceptional organisational skills, ensuring each project is a success from end to end
- You are able to organise a video and photo shoot, arranging for a freelancer to be there, whose skills match the clients' needs. You will be responsible for ensuring the filming schedule is achievable and that the content delivered is both, within our guidelines and delights the customer
- Excellent verbal and written communication skills. You have a knack for writing clearly and concisely, while also feeling comfortable speaking with various stakeholders, at various levels, in/out of the business
- You need to be based in London, to be able to attend our UK shoots
What the job involves
- As a Customer Experience Manager, your role is to lead the creation, delivery, execution, onboarding and support for our customers' Employer Branding (EB) content in the UK. You will become the UK expert on EB content
- Customer management and support: You will guide customers through the EB process ensuring they are prepared for and happy with the outcomes. You will be the main point of contact throughout the process, from onboarding them to seeing the content go live. This includes attending the shoots, to ensure the day is a success. You will also gather feedback to make continuous improvements
- Production support: You will be overseeing our EB customers in the UK and responsible for the delivery of their high-quality video content. This involves coordinating and working with the global in-house production team
- Freelancer Management: You will be the main point of contact for all UK based freelancers. This includes onboarding them onto our tools, scheduling them for shoots and providing them timely feedback on both their content and the shoot
- Process creation: You will analyse the current processes, driving improvement to the customer journey as we adapt our EB offering in the UK. You will help shape the future of UK based delivery and production, working closely with the global team. This could involve revamping how we hire and onboard freelancers. Internally, it can also involve improving the pitch process, knowledge base, and working with the Customer Care team to develop resources
- Reporting to Ellie, who leads our Customer Experience team. Working closely with the global production and customer experience teams, based in France
Application process
- 1. Apply via Welcome to the Jungle, with an answer to why you want to work here. For us a heartfelt, thoughtful answer always catches our attention more than an AI-generated answer
- 2. Video call with Richa (Talent Acquisition Manager) to understand your motivation and to tell you more about the role, the team and the business (30 mins)
- 3. Take-home task to assess communication and project management skills
- 4. Interview with Ellie (Customer Experience Lead) & Sylvain (Production Delivery Director) where we will ask you scenario based questions relevant to the role and your previous experience (45mins)
- 5. Final interview with Caroline (Country Manager) and Claudia (People Partner) (45mins)
Salary benchmarks
Our take
Looking for a job is a frustrating experience. It’s incredibly hard to find a good match. Job adverts lack useful information like salary and diversity data. Companies sometimes never respond. Welcome to the Jungle aims to make finding a job in tech less soul crushing.
In January 2024, Otta merged with Welcome to the Jungle. Our ambition is to become a global leader in the world of work, and help candidates and companies find each other through our job matching, recruiter solutions including employer brand, and media.
Welcome to the Jungle believes in a future of work based on the power of matching and is obsessed with helping people find exciting and meaningful work.
Caroline Fischer
UK Country Manager
Meet the team
7 people
7 people
Ben Rodell, Senior Customer Success Manager
Our mission
Help customers realise maximum value by forming long-term partnerships, sharing best practices and helping them achieve their hiring goals.Insights
Company
Employee endorsements
Inspiring mission
"We've all had terrible experiences when trying to find a new role - it's at best tolerable and at worst utterly soul destroying. Because of Otta's..."
Funding (last 2 of 4 rounds)
Jan 2023
$54m
SERIES C
Oct 2019
$22.3m
EARLY VC
Total funding: $85.9m
Company benefits
- 24 days of annual leave + bank holidays
- In addition, we have a winter break where the office closes from 25 December to 1 January, so everyone can recharge
- We are trialling a 4 day week from June to December 2024, so everyone gets every Friday off
- £1,000 self-care allowance to spend each year on your wellness or personal development
- Universal parental leave - 13 weeks' full pay, 13 weeks' half pay, 13 weeks' statutory pay (if you have been with us for at least 6 months), 13 weeks' unpaid (optional)
- Health insurance with AVIVA, including dental and optician cover
- Breakfast, snacks and drinks at the office every day
- Lunch at the office every second Wednesday
- Cycle-to-work scheme with GCI (no £1,000 limit)
Company values
- What’s the return? - We like to make a lot happen with a little. Doing this requires an evaluation of return on investment, and discipline to work on the problems that will have the biggest impact
- Candidates first - Welcome to the Jungle (formerly Otta) was started to make job search less soul crushing
- There for each other - Startups are hard, but more enjoyable when working with great people. We are supportive and generous with our time, whether it's giving feedback or brightening up someone's day
- We challenge because we care - We believe challenge allows us to reach new heights. From personal development to product design, we challenge because we care about each other and our success
- What would it take to learn faster? - Speed of iteration typically beats quality of iteration. We move fast when it helps us learn faster - we feel safe taking risks, finding smart shortcuts, or shipping experiments
- What could exceptional look like? Our standards are high, and there are moments where it's worth pushing them further. We're comfortable asking hard questions to explore how to make something exceptional
Company HQ
Finsbury, London, UK
Articles
Leadership
Jeremy Cledat
(Co-CEO)Previously worked in venture capital firms, then created Welcome to the Jungle in 2015.
Antoine-Benjamin Lequertier
(Co-CEO)Experience in marketing & communications ranging from advertising agencies to large tech companies. Joined Welcome to the Jungle as CMO in 2021 and became Co-CEO in 2024.
Caroline Fischer
(UK Country Manager)Grew her career in commercial, operational and leadership roles in big and small tech companies in London.
People progressing
Patrick joined our Sales team in January 2023 and was promoted to Senior Account Executive one year later. Six months later, he became a Sales Lead managing a small team.
Josie joined as an Ops Analyst and was promoted within a year. Based on her career ambitions, she joined our Marketing team as a Marketing Exec and has since been promoted to Marketing Manager.
People breakdown
11%
16%
9%
64%
Asian
Black or African American
Multiracial / Multiethnic
White
Last updated on 08 October 2024
Diversity, Equity & Inclusion at Welcome to the Jungle (formerly Otta)
Claudia Gallon (People Partner)
- Though we’re quite early in our journey, our employees are starting to roll out initiatives that help us to better understand and empathise with each other and the world around us. We collect meaningful data in our onboarding survey, conduct privilege awareness workshops as part of employee onboarding, and anonymise tasks during interview processes to eliminate bias. Diverse employees make for an inclusive product.
- We’re committed to a feedback-driven and transparent culture, as we work to make a workplace where everyone feels welcome and all voices are heard. An environment where conversations between socially different people are seen as opportunities to learn, anticipate alternative viewpoints, and generally grow our business.
- We’re continually iterating our product to do better. We collect meaningful diversity data from companies to inform candidates about gender split and we create transparency through sharing salary ranges. We’re thankful for the opportunity to listen to and learn from our candidates.
- Our Employee Resource Groups (ERGs) are integral to fostering a diverse, equitable, and inclusive workplace. Our Women’s Group, LGBTQIA+ Group, Disability Group, and Black Employee Network provide vital support and advocacy, creating spaces for connection, growth, and empowerment. Through these ERGs, we celebrate diversity and ensure every employee can bring their whole self to work.
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