Member Services Representative, Brightside Health
Post Purchase
Online mental health care
Job no longer available
Online mental health care
201-500 employees
Job no longer available
201-500 employees
Company mission
To deliver life-changing mental health care to everyone who needs it.
Role
Who you are
- Must be able to work the following hours: Monday - Friday 9am-6pm EST, OR Sunday-Thursday, 9am-6pm EST, OR Tuesday-Saturday, 9am-6pm EST
- Have customer-facing experience in a call-center, pharmacy, medical office, or fast-paced startup
- Have a service mindset - you put yourself in other people’s shoes, act with empathy, and communicate clearly, kindly, and directly with customers and team members
- Are a proactive problem solver
- Can take initiative and thrive in a semi-structured and dynamic work environment
- Are an effective oral and written communicator without feeling flustered when challenged
- Can answer inbound calls, evaluate problems, and provide proper solutions with care
- Are passionate about helping mental health care patients obtain access to care
- Are driven to have a positive impact
- Have a BA/BS degree (preferred)
What the job involves
- We are looking for a Member Services Representative to help support daily interactions with providers or partners who refer patients to Brightside. Including telephone and email inquiries
- Including telephone and email inquiries. Work directly with providers or partners to resolve all non-clinical service questions or issues
- Responsible for ensuring all incoming inquiries are addressed in an accurate and efficient manner
- Support day-to-day referral support operations including taking phone calls and responding to emails
- Solve routine and complex issues; escalating issues to the appropriate teams
- Cover phone, email, and chat support
- Escalate and/or triage issues as needed
- Display active listening and patience to all existing and potential customers
- Interact effectively with various teams to provide assistance and information
- Perform additional duties as required
Our take
Telemedicine platform Brightside Health provides users with fast access to personalized treatment plans, expert providers, and ongoing 1:1 support for anxiety, depression, and more. By leveraging evidence-based therapy and precision medication, the company’s machine-learning algorithm delivers affordable results-based care plans for everyone.
There are a number of online mental health care platforms to choose from, however, not all of them are as affordable, simple, or fast as they claim. While Brightside Health only offers video therapy (no audio-only or live chat sessions), its affordability and transparency distinguishes it from its competitors (such as Talkspace, BetterHelp, and Cerebral).
The company has raised substantial funding, most recently led by ACME Capital and Mousse Partners, and is focused on further expansion across the US, platform improvement, and building new partnerships. Brightside Health is well-positioned to see continued growth as it reimagines anxiety and depression care.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2024
$33m
SERIES C
Mar 2022
$50m
SERIES B
Total funding: $114.4m
Company benefits
- Comprehensive Medical/Dental/Vision Coverage
- Equity Stock Options
- Pet Insurance
- Life Insurance & Short / Long Term Disability
- 401k Plan
- Unlimited PTO & Sick Leave
- Parental Leave
- Remote Working & Flexible Scheduling
- Additional Memberships and Perks
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Brad Kittredge
(CEO)Founded ComplexDx. Former VP of Product at Lantern and 23andMe.
Jeremy Barth
(CTO)Former Engineering VP and CTO at WellnessFX. Worked as a Web Developer at Wells Fargo.
Mimi Winsberg, M.D.
(Chief Medical Officer)Current Private Practice Psychiatrist, Clinical Advisor at HOUR25.AI and Kai.ai, and is on the Leadership Council for Brainstorm: The Stanford Laboratory for Brain Health Innovation and Entrepreneurship.
Share this job