Senior Content Designer, Prosper Marketplace
$144-179k
+ Bonus
2+ days a week in office
Online P2P lending marketplace
Job no longer available
Online P2P lending marketplace
201-500 employees
Job no longer available
$144-179k
+ Bonus
2+ days a week in office
201-500 employees
Company mission
To advance financial wellbeing by providing affordable financial solutions to consumers across the credit spectrum.
Role
Who you are
- Minimum of 8+ years of experience with a Bachelors degree, or 6+ years of experience with a Masters degree
- Experience focused on UX content design and shaping content for multi-disciplinary projects
- Exceptional writing/editing and verbal communication skills with a commitment to delivering high-quality, error-free content
- Strong, demonstrated understanding of design thinking and user-centered design methodologies
- Experience collaborating with UX design and research teams to develop and improve user experiences
- Ability to translate complex technical concepts and regulatory requirements into clear, user-friendly language
- Experience with or strong interest in artificial intelligence and a desire to learn and grow in this rapidly evolving field
- Adaptability to a fast-paced, agile environment, with a proactive approach to identifying and addressing content challenges and business growth opportunities
- Ability to understand business models, revenue streams, and market dynamics
- Comfort working with data, analytics platforms, and balancing quantitative data with qualitative insights
- Exceptional storytelling, presentation, and negotiation skills to influence stakeholders at all levels
- Deep expertise in design thinking methodologies and workshop facilitation
- Nice to have: Proficiency with Figma (including working with autolayout and components)
What the job involves
- We are hiring a Senior Content Designer to lead UX writing and content design for critical user flows on our Personal Loan and Core experiences
- You will play a pivotal role in defining and optimizing the customer journey, especially across the first touchpoints a customer has with Prosper
- This hybrid role requires deep expertise in design thinking, strategic planning, and UX writing
- You will function as a design thinking practitioner and customer champion who thrives on solving problems, exploring growth opportunities, testing hypotheses, and translating business-centric language into user-centric content
- You ensure every word across our products contributes to clarity, comprehension, and ease for the user
- You will partner closely with Product Management and Engineering to optimize the customer journey from arrival to conversion, ensuring our solutions are scalable, efficient, and user-centric
- Content Design: Plan and write clear, concise interface content for mobile and web experiences. Design simple, intuitive product experiences that help users accomplish their goals
- Collaboration: From discovery through delivery and optimization, partner closely with product designers, UX researchers, product managers, and other SMEs and stakeholders
- Content systems: Contribute to developing, maintaining, and enforcing copy guidelines, brand voice and tone, and generative AI guidelines and tools
- User advocacy: Use qualitative insights and data to inform content choices and advocate for user needs. Assist with conducting user research
- Inclusivity: Ensure all content is accessible and usable by people with disabilities, following WCAG 2.2 guidelines
- Research & Discovery: Conduct/review qualitative and quantitative user research (interviews, surveys, usability testing) to uncover deep user needs and pain points, and perform competitive analysis and market research to identify opportunities and industry trends
- Strategic Planning & Vision: Help to shape the overarching user experience vision and product strategy, ensuring it aligns with the company's business objectives
- Mapping & Concepting: Create foundational UX deliverables like user personas, empathy maps, journey maps, and service blueprints
- Stakeholder Alignment & Advocacy: Act as the bridge between design, product management, engineering, and executive leadership, facilitate workshops (like design sprints or journey mapping sessions) to align cross-functional teams, and advocate for the user continuously, ensuring business requirements don't overshadow user experience
Application process
- Recruiter Call: A brief screening to discuss your experience and initial questions
- Department Interview: Deeper dive into technical skills and project alignment with the Hiring Manager or team member
- Case Study Round: Analyze a real-world problem, propose solutions, and present findings, evaluating analytical, strategic thinking, and presentation skills
- Team/Virtual Interview: Meet team members for collaborative discussions, problem-solving, or technical exercises
Our take
Prosper is a peer-to-peer lending platform that connects investors with borrowers directly. When it launched in 2005, it was the first of its kind and paved the way for the now crowded peer-to-peer lending market, which includes competitors like Peerform, Upstart, Funding Circle and LendingClub.
The company provides an attractive option by cutting out the middleman and making applications faster, meaning that socially and financially rewarding investments can be made. Prosper is one of the largest and most recognized in this industry, having facilitated billions in loans to over two million borrowers.
In more recent years, Prosper has forged ties with banks to allow it to launch its home equity credit line, indicating a new direction for the company. It continues to develop its offering and remains a force in the market, with no reason to believe it won't continue to succeed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Sep 2017
$50m
SERIES G
Jan 2013
$20m
LATE VC
Total funding: $153.8m
Company benefits
- Take-what-you-need (paid) vacation for salaried employees
- 20 days of PTO and 7 paid holidays/year for hourly employees
- Stock options
- 401K retirement savings plan with generous matching
- Comprehensive health, dental and vision insurance plans, with options specific to your own health coverage needs
- Prosper Fit - A monthly stipend to use for gym memberships, personal training sessions, yoga and exercise classes, or club sports/fitness fees
- Pre-tax commuter/parking assistance
- Snacks and beverage selections in our kitchen
- Monthly meet-and-greet happy hours
- Perkspot discount programs
- One Medical
- SF Location - Rooftop deck with ping-pong and foosball table
Company HQ
Financial District, San Francisco, CA
Leadership
David Kimball
(Chairman & CEO)Having studied for an MBA at Brigham Young University, David worked in Management at Ford Motor Company for over 10 years, prior to spending another decade at USAA. He left his role as CFO and COO to join Prosper Marketplace in March 2016 as CEO and Chairman.
Salary benchmarks
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