Senior Manager of Customer Success, CB Insights
$110.3-139.7k
+ Variable Cash Potential + Commission
More information about location
2 days a week in office
Insights powered by machine learning
Open for applications
Insights powered by machine learning
201-500 employees
Open for applications
$110.3-139.7k
+ Variable Cash Potential + Commission
More information about location
2 days a week in office
201-500 employees
Company mission
To enable every organization to make smarter decisions about tech.
Role
Who you are
- Passion to raise performance levels of team members
- Ability to establish credibility with key customer decision makers & influencers
- Strong verbal & written communication abilities including strong presentation skills
- Exceptional problem solving & analytical skills; formulate solutions that deliver real business value
- Well organized; simultaneously manage a portfolio of direct reports, customer & internal relationships
- A drive to exceed goals that is internal, constant & self-imposed
- B.S. or B.A. in business management, finance, economics or similar study. MBA preferred
- 4+ years of prior account management and/or customer success experience, preferably within enterprise software or SaaS
- 3-5 years leadership experience
- Proven track record of managing enterprise client portfolios of at least $10 million
- Expertise with Excel and CRMs, preferably Salesforce
- Ability to travel up to 10% of the time
- You are excited about how AI is transforming tech
- You are hungry for feedback and the chance to grow
- Your instinct is to work smarter not harder
- You love developing as a SME with a POV
- You are motivated by challenges and big ideas
- You believe in radical personal accountability
What the job involves
- The Senior Manager of Customer Success will contribute to the development of a world-class Customer Success team that ensures customers achieve their desired outcomes through the adoption of CB Insights’ software & services
- You will lead a team of Customer Success Managers across a portfolio of assigned accounts, will collaborate with other teams across CB Insights and will engage directly with customers
- Performance is evaluated upon specific metrics associated with customer on-boarding, product adoption, expansion & retention
- Working on our team is unique mostly because of our amazing clients, the problems we are helping them solve, and our team's diversity
- Every day our team speaks with the best and brightest people at Fortune 500 companies
- Our clients are looking to us to help them solve interesting challenges on how some of the largest organizations in the world are adapting to emerging tech trends
- Being a part of the CBI Customer Success team means being a part of that equation
- The uniqueness of the CS Team is driven by our group's diversity
- You can look around and you'll find very few people with similar backgrounds
- We each bring our own story which creates a very special environment for creativity, fun, strategy, and success
- Lead a team of CS Managers to increase team results & employee engagement
- Establish goals, direct work & manage team member’s day-to-day activities including customer on-boarding, training, product adoption, expansion & renewals
- Implement Account team recruitment, hiring, training & retention strategies
- Develop & execute an effective customer on-boarding program to deliver customer value as quickly as possible
- Work internally and across customer organizations to implement success plays to increase customer adoption of CB Insights platform
- Advise team to develop & implement Account Plans for assigned accounts. Includes establishing communication & governance schedules to highlight value delivered to customers
- Collaborate with Sales Leadership & Account Executives to support growth opportunities within key accounts
- Design and implement customer retention and growth plays to increase renewal rates, seed growth opportunities, and reduce churn
- Leverage predictive analytics to identify & mitigate at-risk accounts
- Consistently report results to senior management
- Stay current on CB Insights products, competitive landscape and innovation trends
Our take
Market research is a vital part of any large-scale business's strategy, but obtaining usable intelligence can be time-consuming and complex. CB Insights solves this problem by providing enterprises with effective and actionable market insights.
CB Insights leverages a mixture of machine learning, algorithms, data and visualizations to give companies a fuller picture of the market. This has helped set it apart from rival firms and allowed it to accrue an impressive client list that includes the likes of Microsoft and Wells Fargo.
In 2022, CB Insights was offered a $100M acquisition fee, but its leadership declined, a testament to their confidence in the company's value. Its newsletter readership figures, turnover and client roster reinforce this view, and will no doubt give CB Insights an advantage in the years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2015
$10m
SERIES A
Aug 2015
$1.2m
GRANT
Total funding: $12.5m
Company HQ
Garment District, New York, NY
Leadership
Anand Sanwal
(Co-Founder & Executive Chair)Previously worked as Vice President of American Express, and was MD of Atlas Fine Chemicals.
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