Implementation Technical Consultant, UJET
$90-100k
+ Variable + Stock options
AI-powered contact center solutions
Job no longer available
AI-powered contact center solutions
201-500 employees
Job no longer available
$90-100k
+ Variable + Stock options
201-500 employees
Company mission
To transform customer experience with AI-powered, cloud-native technology that actually makes life easier for customers, employees, and IT teams alike.
Role
Who you are
- Bachelor’s Degree from an accredited college or university or equivalent work experience
- Minimum of 3 years experience in an implementation, with preference toward SaaS application
- 5+ years experience in a technical consultant role conducting technical configurations for complex technology deployments, ideally in the contact center field
- Preference toward experience with any or all of the following:
- Google DialogFlow programming (CX preferred over ES), OR
- Website Development, including deploying SDKs, OR
- Mobile App Development (Android, iOS), including deploying SDKs
- 2+ years experience with configuring or troubleshooting cloud-based integrations (via RESTful APIs)
- 2+ years experience with industry CRMs preferred, such as Salesforce, Kustomer, Zendesk, MS Dynamics, and Hubspot
- 2+ years experience using SaaS reporting tools
- As this is a customer facing position, the candidate should have excellent interpersonal skills and is able to work with customers and partners with varying technical aptitudes
- Excellent communication skills – written, verbal, presentation and interpersonal
- Must be a collaborative team player, providing constant positive support and assistance to team mates and co-workers
- Technical writing and PowerPoint/Google Slides experience
- Position may require occasional business travel to customer sites and/or company headquarters
What the job involves
- UJET’s Delivery & Implementation Team plays a critical role in ensuring quick time-to-value for customer implementations of the UJET platform
- We support new customers from the time they sign a contract through launch
- As the primary point of contact for implementations and expansions, you will leverage your change management, CCaaS configuration, and project management skills to ensure each engagement is timely and satisfactory
- Highly visible role that functions as the critical link between our new customers and UJET to oversee the execution and consistent delivery of UJET implementations
- Review and understand SOW details for a given project to minimize scope creep and ensure project is completed on time, under budget, and successfully
- Document customer solution requirements and capture details about the solution to be configured, including flow charts for documentation
- Design and execute an effective configuration of the UJET platform to match the customer’s specified requirements
- Work on multiple client projects simultaneously and work with assigned project manager to deliver projects on time
- Contribute to the evolution of UJET’s implementation processes through the development of innovative build improvements and/or efficiencies
- Reach a high level of technical proficiency with the UJET platform and keep up to date on product changes/updates, contact center technologies, and best practices
- In addition to these responsibilities, the Implementation Technical Consultant’s role includes the following responsibilities: Provide technical content for any training curriculum developed internally for customer or internal consumption
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
Building on earlier investment momentum, UJET has expanded its AI capabilities through the acquisition of Spiral, a conversational analytics company. The move combines automated customer interactions with deeper insight into why customers are reaching out, helping businesses spot patterns, predict issues and reduce churn. It positions UJET not just as a contact centre provider, but as a broader intelligence platform focused on proactively improving customer experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Anad Janefalkar
(Founder & Chief Evangelist)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
Kristin King
(CCO)Kristin joined the company in 2021 as a VP of Customer Success, since then she has held a number of roles and moved into the role of CCO in 2026. Previously, she spent 21 years at Windstream, joining in 2000 as a Regional Director of Sales, Michigan Region before working through a number of roles and leaving the company as VP of Kinetic, Customer Success in 2021.
Baker Johnson
(CBO & CMO)Baker joined the company in 2020 as a VP of Marketing, he then moved into the role of CMO in 2021 and added CBO to his title in 2025. Previously, he was a Senior Director of Strategy & Operations, Cisco Contact Center Solutions at Cisco and CMO at CaféX Communications
Leslie Blanke
(CPO)Leslie joined the company in 2020 as Head of Product Marketing, since then he has held a number of roles, becoming CPO in 2025. Previously, he spent over 4 years at Serenova as a Senior Director of Product Marketing, VP of Product Marketing & Strategic Alliances and Senior VP of Product Management.
Ian Peters-Campbell
(CTO)Prior to joining ujet.xc in 2025, Ian spent nearly 8 years at WEX as a VP of Global Platform Services, SVp of Platform Technology and SVP of Mobility & Payment Engineering.
Amy Devers
(CPO)Amy joined the company in 2025 as a Senior VP of Human Resources, moving into the role of CPO later that same year. She is also an Advisor & Consultant at evers Consulting Group. Previously, she spent nearly 4 years at JupiterOne as the Chief of Staff & VP, HR, VP of HR & People Operations, and as an Executive Consultant & Advisor.
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