Field Deployment Operations Associate, Radar

• You have some experience in technology deployment or a related field, preferably within retail environments
• You have a basic understanding of hardware installations and technical troubleshooting
• You have strong attention to detail and commitment to quality
• You are able to work well in a team and follow directions from senior team members
• You have good communication skills, both verbal and written
• You are willing to learn and adapt to new technologies and procedures
• You are able to multitask and work in a dynamic environment

Desirable

• The Deployment Associate at Radar plays a critical role in the successful deployment of RADAR technology in retail stores
• The successful candidate will possess a combination of technical skills, attention to detail, and the ability to work effectively in a team
• The Deployment Associate will assist in the management of technology installations, working closely with the Deployment Manager and other team members to ensure high-quality installations
• This role is integral to maintaining the efficiency and effectiveness of Radar’s deployment operations
• Project Execution: Collaborate with the Deployment Manager, as well as Operations and Support teams, to ensure efficient implementation of deployment plans
• Coordination: Communicate with team members to ensure everyone is aligned on project tasks, timelines, and deliverables
• Feedback Loop: Provide input and feedback on deployment procedures to improve the performance of internal teams and integrator partners
• Documentation: Contribute to documenting the procedures and guidelines, and assist with revisions and improvements of documentation
• Conduct Checks: Perform quality checks on installations to confirm they meet Radar’s standards
• Document Findings: Keep detailed records of installation processes and any issues encountered to facilitate future improvements
• Process Adherence: Ensure all deployment activities follow established procedures and guidelines
• In your first 30 days, you will:
• Review and digest training materials to understand the RADAR business model and our core values
• Dive into videos and seminars to gain a better understanding of RADAR’s technology
• Visit RADAR offices to meet with team members and engage in debugging common issues
• Learn about customer support structure
• Learn best practices and ticket-handling processes
• Develop a comprehensive understanding of RADAR support and Helpdesk protocols by reviewing runbooks and how-to guides
• Meet with strategic team members
• Review all processes including escalations, maintenance dispatches and operations
• Stakeholder Interaction: Communicate effectively with internal teams, customers, and external partners to provide updates on deployment status
• Reporting: Report any challenges or delays to the Deployment Manager promptly to ensure timely resolution
• Documentation: Maintain accurate documentation of installation processes, issues, and solutions
• Participate in Training: Engage in training sessions to gain a deeper understanding of RADAR technology and deployment procedures
• Skill Development: Continuously develop technical skills through hands-on experience and training
• Knowledge Sharing: Assist in training new Deployment Associates, Integrator partners, and other team members involved in the deployment process by sharing knowledge and best practices
• Follow Safety Protocols: Adhere to all safety standards and protocols during installations to ensure a safe working environment
• Compliance Checks: Ensure all installations comply with company policies and regulatory requirements
• Incident Reporting: Report any safety incidents or compliance issues to the Deployment Manager immediately
• In your first 30days, you will:
• Learn about Radar's mission, history, and technology
• Meet key team members and understand their roles
• Participate in training sessions on RADAR technology and deployment procedures
• Assist in a few deployment projects under the guidance of senior team members
• In your first 60 days, you will:
• Take a more active role in deployment projects, handling the management of installation tasks independently
• Continue learning from senior team members and asking questions
• Start identifying areas for personal improvement and seek feedback from the Deployment Operations Leads and peers
• Communicate with team members to walk through resolutions and manage escalations
• In your first 90 days, you will:
• Begin to take ownership of small deployment tasks, manage quality assurance and improve processes ensuring installations are completed to Radar’s standards
• Participate in team meetings and contribute ideas for improving deployment processes
• Contribute to improvement of deployment processes and documentation
• Evaluate personal progress and set goals for the future with input from the Deployment Operations Leads