Staff Product Manager, Twilio

• 5+ years (7+ preferred) experience in product management
• Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions
• Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics
• Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability
• Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives
• Entrepreneurial: Scrappy and resourceful, comfortable rolling up your sleeves to get things done and drive impact
• BS in Computer Science, Engineering, or equivalent practical experience
• If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Desirable

• We’re hiring an experienced product manager to lead developer experience and growth for Twilio’s RCS and SMS products
• The messaging ecosystem is at an inflection point, and you’ll guide our platform through this evolution. You’ll shape APIs that power global engagement with billions of people
• With a customer-focused and data-driven approach, you’ll turn ambiguity into opportunity and deliver best-in-class experiences. Join us to define the next chapter of customer engagement
• Define and own the strategy, roadmap, and execution for Twilio’s SMS and RCS APIs, driving innovation while simplifying the developer experience
• Lead the evolution of our messaging platform, including launching new cross-channel APIs and evolving our legacy APIs at global scale
• Work backwards from developers and enterprises to design intuitive, consistent APIs that power billions of customer interactions
• Gather market intelligence, analyze usage patterns, and synthesize insights from prototypes to innovate
• Partner closely with engineering, design, GTM, and partner teams to scope, build, and launch capabilities
• Drive experimentation through betas and A/B tests, iterating quickly to achieve product–market fit for emerging conversational experiences
• Use data and metrics to identify growth opportunities, performance gaps, and areas to improve reliability
• Mentor and influence teams across the org, championing a developer-first culture in a distributed, remote-first environment

• Applications for this role are intended to be accepted until March 2nd, 2026, but may change based on business needs
• We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step