Product Manager, Cresta
Knowledge
Plus equity
Real-time intelligence for contact centers
Be an early applicant
Real-time intelligence for contact centers
201-500 employees
Be an early applicant
Plus equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- If you’re a strategic thinker who thrives in fast-paced environments and loves solving complex problems, this is your chance to make a big impact
- If you are a passionate and experienced Product Manager with a knack for tackling problems pertaining to knowledge based assistance, and you're excited about working in the contact center space, we would love to hear from you. Apply now and join our dynamic team!
- Educational Background: Bachelor's degree in Computer Science, Engineering, Business, or a related field. An advanced degree or MBA is preferred
- Professional Experience: A minimum of 6 years in product management roles within enterprise SaaS environments with 0-1 experience, focus on AI/ML-driven products related to knowledge management, enterprise search, or virtual agents. Proven experience in the contact center industry is highly desirable
- Technical Proficiency: In-depth understanding of AI technologies, machine learning applications, and agile development methodologies. Ability to engage with technical teams to drive product development effectively
- Leadership and Communication Skills: Demonstrated ability to lead cross-functional teams, manage complex projects, and communicate effectively with both technical and non-technical stakeholders
- Analytical and Problem-Solving Abilities: Strong analytical skills with the capacity to translate data into actionable insights. Proven problem-solving skills and a track record of making data-driven decisions
- Adaptability and Initiative: Self-motivated, proactive, and capable of getting things done independently in a fast-paced, dynamic environment. Ability to adapt to changing market conditions, obstacles and drive innovation
What the job involves
- As the Product Manager - Knowledge, you will spearhead the development and execution of our knowledge management solutions
- Your strategic vision and expertise will be pivotal in shaping products that harness AI to provide real-time assistance, enterprise search capabilities, and AI agent functionalities within contact centers
- Collaborating closely with cross-functional teams, you will help own the product that transforms the effectiveness of contact center agents and forms the basis of how we leverage Knowledge across all Cresta solutions
- Strategic Vision and Roadmap Development: Define and articulate the product vision, strategy, and roadmap for AI-powered knowledge solutions, ensuring alignment with company objectives and market needs
- Market Research and Opportunity Identification: Conduct comprehensive market research and stakeholder discovery to identify and quantify opportunities for AI and agent innovation. Stay abreast of industry trends and technological advancements to inform product direction
- Cross-Functional Leadership: Lead and collaborate with engineering, design, sales, and customer success teams to drive the product development process from ideation to delivery. Facilitate effective communication and coordination across departments to ensure cohesive product strategies and successful launches
- Data-Driven Decision Making: Define key performance indicators (KPIs) and utilize data analytics to measure product performance, inform decision-making, and drive continuous improvement
- Customer and Stakeholder Engagement: Engage with customers, partners, and internal stakeholders to gather feedback, understand pain points, and refine product features to enhance user experience and satisfaction
- Risk Management: Identify potential risks and challenges in the product development lifecycle and devise effective mitigation strategies to ensure timely and successful product delivery
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
University South, Palo Alto, CA
Share this job
View 27 more jobs at Cresta