Director of IT, Replit

• 10+ years of IT experience, including 4+ years in leadership roles
• Experience evaluating, selecting, and deploying IT platforms (MDM, helpdesk, asset management, access governance, automation)
• Expertise with identity systems (Okta, Google, Azure AD) and SaaS administration
• Strong experience with MDM, endpoint security, and device lifecycle workflows
• Knowledge of office networking, AV systems, and physical security systems
• Experience supporting or leading IT controls for SOC 2 Type 2, ISO 27001, or similar frameworks
• Strong vendor management and contract negotiation experience
• Proven ability to build and scale IT teams in high-growth environments

Desirable

• We are looking for a Director of IT to build and lead the IT organization responsible for all corporate technology across a cloud-native, distributed, fast-growing AI company
• You will own the full lifecycle of IT operations—including device management, identity lifecycle, SaaS administration, office technology, IT helpdesk, and all processes needed to support a modern, secure, and compliant work environment
• This role oversees a cloud-first, zero-trust-aligned IT environment with no traditional on-premise product infrastructure beyond office networking, AV systems, and physical security systems
• You will also be responsible for evaluating, selecting, and deploying IT software solutions that power IT operations—such as MDM platforms, helpdesk/ticketing systems, asset management tools, SaaS access governance, automation tooling, and endpoint security integrations
• You will grow and mentor a team responsible for delivering reliable, secure, and high-quality IT services to a global workforce while partnering closely with Security, Compliance/GRC, SRE, Engineering, HR/People, and Facilities teams
• Build, lead, and mentor the IT organization—including IT Operations, IT Helpdesk, systems administrators, endpoint management, and office technology specialists
• Define the IT vision and long-term roadmap aligned with business goals, compliance requirements, and zero-trust principles
• Establish operational excellence through documentation, automation, SLAs, dashboards, and repeatable processes
• Own all corporate IT systems including identity providers, collaboration platforms, SaaS applications, and device management tooling
• Evaluate, select, purchase, and deploy IT software solutions such as:
• MDM/Endpoint management (Jamf, Kandji, Intune)
• Helpdesk/ticketing platforms
• Asset management and inventory systems
• Identity lifecycle and access governance tools
• SaaS management and security platforms
• Automation/orchestration tools to reduce manual work
• Oversee SaaS provisioning and deprovisioning, license management, vendor negotiations, and renewals
• Maintain strong system integrations across HR/People tools, identity providers, and internal workflows to support seamless onboarding/offboarding
• Build and manage a world-class IT Helpdesk responsible for first-line and second-line support for employees
• Implement helpdesk workflows, ticketing processes, knowledge bases, and automation to ensure fast, high-quality support
• Track helpdesk performance metrics and continually improve service quality, response times, and customer satisfaction
• Provide mentorship, training, and development for helpdesk specialists
• Own end-to-end device lifecycle management—procurement, imaging, MDM enrollment, configuration, shipping, returns, and secure disposal
• Ensure all endpoints meet security, compliance, and operational standards
• Oversee device fleet health, patching, and endpoint security posture in partnership with the Security team
• Office Technology & Physical Infrastructure
• Lead design and maintenance of office networks, including WiFi, firewalls, segmentation, and secure connectivity
• Manage office security systems (badge access, cameras, sensors)
• Oversee AV and conference room systems to support seamless hybrid collaboration
• Partner with Facilities on office buildouts, relocations, and operational readiness
• Own implementation and maintenance of IT controls required for SOC 2 Type 2, ISO 27001, and other compliance frameworks
• Collaborate with Security and GRC teams on audits, evidence collection, policy enforcement, and risk mitigation
• Establish and maintain IT policies covering acceptable use, asset management, access control, device standards, and onboarding
• Work closely with Security, Cloud Security, and SRE teams to ensure device telemetry, identity posture, logging, and access workflows integrate with detection and preventative controls
• Support Engineering teams with developer tooling, SaaS integrations, and secure access workflows
• Partner with HR/People on lifecycle processes and employee experience
• Collaborate with Finance on procurement strategy, budgeting, and vendor management