Senior Customer Engineer, Instabase
Automation platform for unstructured data
Be an early applicant
Automation platform for unstructured data
201-500 employees
Be an early applicant
201-500 employees
Company mission
To build tools that will help people and organizations solve important problems, make discoveries, and create new breakthroughs.
Role
Who you are
- 6+ years of experience in a support role within a SaaS company
- Python or similar scripting language expertise
- Kubernetes and/or strong cloud experience
- Strong desire to work with customers required
- Experience in working with enterprise platforms/tools in the capacity of product support
- Experience troubleshooting distributed components/services and log analysis
- Proven track record of success in a support environment
- Outstanding communication and customer relationship skills
- Strong grasp of enterprise user management and access control policies
- Prior experience with support processes and escalation managemen
What the job involves
- As a Senior Customer Engineer, you’ll be part of a small and passionate team devoted to solving complex, challenging issues
- You're the first person our customers will go to with requests -- you'll regularly troubleshoot/triage product/platform issues to ensure we're delivering high value
- This is a highly technical role: we're looking for someone who wants to be hands-on with Python and deepen their working knowledge of Kubernetes
- You'll work across multiple cloud environments and continuously learn as a CE at Instabase
- Support our customers: Provide customer support and resolve technical issues through Zendesk tickets and live video calls using Zoom, Webex, or Teams
- Be the product expert: excel at understanding and demonstrating our platform features
- Advise and instruct on the ecosystem of open source tools (python, spacy, pandas, sklearn, etc.) compatible with Instabase and how customers can use them
- Act as the first point of contact for our enterprise customers, providing critical product and architecture advice
- Collaborates effectively with cross-functional teams (Engineering, PM, CEM, SE, etc.) to accomplish broader objectives. Demonstrates a strong understanding of Instabase processes for handling escalations, conducting incident reviews, and managing customer expectations
- Define what support looks like at Instabase: as an early member of a growing team, you’ll impact how we work, what tools we use, how we interact with other groups, and be a mentor to others
- A go-to person on the team for critical escalations. Can come up with a long-term solution instead of resolving per ticket/issue basis. Identify and build a process around the issue types for which the current steps are not working
- Develop your technical skills: Proficient in Kubernetes and hands-on Python scripting
- Proficient in cloud environments (Azure, AWS, GCP) as well as on-premise systems
- Provides support by troubleshooting and replicating complex issues
- Participate in the monthly on-call rotation schedule
Our take
Instabase is a platform for businesses to build customisable apps for automating different parts of their business.
For example, a bank can quickly build an app that can automatically verify customer income in a fraction of a second by combing through documents such as camera pictures or scans of payslips, tax documents, bank statements, and other similar documents submitted by the customer.
The platform comes equipped with the tools for reading documents, data extraction and classification, natural language processing, and optical character recognition. It's designed to enable creators, developers, and organizations to quickly build complex business applications based on their needs.
Instabase also offers an app store, a growing marketplace of pre-packaged business apps for different industries, such as Income Verification, Adverse Media Analysis, Identity Verification, Trade Finance, Contract Analysis, and Financial Spreading.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jan 2025
$100m
SERIES D
Jun 2023
$45m
SERIES C
Total funding: $277.1m
Company benefits
- We marry the benefits of moving fast at a scaling startup with the stability of larger corporations. Instabase pays 100% of top tier employee medical, dental, vision plans and takes care of dependents. Instabase also offers an FSA company match
- Instabase believes in investing in you and your future by providing a company 401(k) match and financial planning resources
- Every Instabaser is eligible for paid time off to care for their newborn or adopted child. We’ve also teamed up with Carrot Fertility to help support every Instabaser on their family forming journey
- At Instabase, we believe in providing employees the ability to rest, reflect, and recharge through unlimited paid time off and holidays
- Instabase believes in providing access to resources that allow you to grow in your role and career
- From home office setups to meal and Wi-Fi reimbursements, Instabase provides perks and resources that help you do your best work
Company HQ
Financial District, San Francisco, CA
Leadership
Anant Bhardwaj
(CEO)Previously worked in research for 3 years at MIT and also interned at Google.
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