Account Manager, HqO
$179.5-192.5k
OTE
+ Equity
Tuesday-Thursday in office
3+ days a week in office
Workplace experience technology
Be an early applicant
Workplace experience technology
101-200 employees
Be an early applicant
$179.5-192.5k
OTE
+ Equity
Tuesday-Thursday in office
3+ days a week in office
101-200 employees
Company mission
To enable owners, operators, and employers to create meaningful physical and digital connections with the people in the workplace.
Role
Who you are
- 4+ years demonstrated track record of growing existing business or bringing in new business in high tech/SaaS space is a must
- 3+ years of relevant sales/closing experience in enterprise software, SaaS or CRE consulting environment - experience selling to or within commercial real estate is plus
- A consistent track record of being a top 5% performer
- Consistent and proven delivery of attaining quota targets and expert pipeline management
- Well versed in value based solution selling
- Passionate about forecast accuracy and dedicated follow up skills that allow nothing to fall through the cracks
- Great presentation skills along with high confidence in engaging with decision makers
- Powerful communication and interpersonal skills. Highly articulate via phone, email and in person is a differentiator
- Adopt a positive and engaged approach to working collaboratively with internal colleagues and external partners
- Inspired by working in a constantly changing and evolving work environment where growth is non-stop
- Ability to leverage industry networks and build a sales pipeline is essential
- A self-starter, curious to learn and adapt quickly to shifting CRE trends
- Self-directed and able to work with minimal supervision
- Energetic and eager to tackle new projects and ideas
- Ability to create structure in ambiguous situations, design effective processes, and prioritize ruthlessly
- Passion for technology and being a part of a fast-growing company
- A collaborative spirit with a dedication to helping out as part of a team
What the job involves
- We’re hiring an Account Manager to join our NY based team. This position will report to our Director of Account Management, and enjoy a collaborative hybrid work model, with a minimum of three days per week (Tuesday-Thursday) in our NY office
- As an Account Manager, you are accountable to drive post-sale value, upsells, and net revenue growth. Serve as quarterback of long-term relationships
- The Account Manager role works to ensure that our customers are maximizing the value they are receiving from our products and services. We believe in doing whatever it takes to make our customers successful and the Account Management team drives that success every day
- As an Account Manager, you'll be managing clients that are of strategic importance. Account Managers work to drive value that leads to expansion, renewals and customer satisfaction. You will be dedicated to finding additional opportunities within current client accounts by establishing lasting relationships with key decision makers
- Maintain and grow revenue within existing accounts by identifying new sales opportunities and managing them through to conclusion
- Gain command of our corporate message, leverage data in our platform and identify strategic growth opportunities to help clients understand and grow their business
- Post sale, act upon or develop expansion strategies that engage with, and create meaningful relationships with senior customer stakeholders
- Conduct well-informed and consultative meetings with senior level executives to demonstrate the business value of our product that clearly articulates our innovative products
- Partner with other customer team members (CSM, BDR, SE) to continually map the account, ensure success is delivered and identify and close organic expansion & upsell opportunities
- Collaborate with other departments to ensure that key accounts' needs are met & HqO understands what is needed to deliver on the needs of our Key Accounts. (Product, Marketing, Support etc)
- Exceptional Salesforce hygiene to provide up to date and accurate ongoing forecasts. Track and report on key account performance. This includes tracking NRR, customer satisfaction, and other key Business Outcome metrics to ensure that key accounts are performing at their best
- Negotiate balanced renewals and expansions that profit our business while benefiting the client and manage the deal through legal negotiation
Our take
HqO is a real estate tech company that helps commercial property teams and employers trim operating costs and boost employee satisfaction. Its suite of tools brings together digital, physical, and personal amenities and services in a single branded space - managing things like room bookings and door access, as well as events.
It’s a fairly unique proposition, which importantly enables businesses to know precisely what cuts to make, and where. The premise has taken off, with the company landing over half of the Fortune 100 as clients, including J.P.Morgan, Dell and JLL.
HqO has also executed a number of acquisitions that indicate it’s looking to make its tools more data-rich. This is a smart strategy, as more businesses invest in employee experience as a way of attracting and retaining top talent. So there should be plenty of demand for HqO’s data-rich, comprehensive toolset to get them there.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-25% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2023
$50m
SERIES D
Apr 2021
$60m
SERIES C
Total funding: $156.8m
Company benefits
- Unlimited PTO
- 401K
- Health PPO
- Flexible Workplace Policy
- Vision & Dental Coverage
- Commuter Benefits
- Free Library & Education Courses
Company HQ
Downtown Crossing, Boston, MA
Leadership
Chase Garbarino
(Co-founder & CEO)Previously co-founded online publication CampusWord, then media company American Inno where they were CEO for nearly 7 years. Is also a board member for Technology Underwriting Greater Good (TUGG).
Cregory Gomer
(Co-founder)Co-founded American Inno, and subsequently worked as an advisor at Flybridge Capital Partners. Is also an advisor at Techstars and Babson College.
Jared Stenquist
(Co-founder)Originally a firefighter, who pivoted to found CampusLIVE, Breaktime Media, and then VentureApp.
Kevin McCarthy
(Co-founder)Previously the co-founder and CTO of CampusWord, Streetwise Media, and then VentureApp.
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