Service Delivery Manager, Scoro
+ Stock options package
End-to-end work management software
Be an early applicant
End-to-end work management software
101-200 employees
Be an early applicant
+ Stock options package
101-200 employees
Company mission
To change the way the world works, helping customers become more productive and efficient in the process.
Role
Who you are
- The ideal candidate will have experience in customer success, project management, commercial engagements, or account management
- Fluent in English and capable of delivering engaging product presentations
- 2-3 years of experience in Customer Success, Account Management or Project Management in a SaaS company, with a proven track record of achieving targets
- Strong ability to understand clients' business processes, identify areas for improvement, and introduce smarter workflow strategies
- Experience managing customer relationships and projects, with the ability to advise on technical aspects such as site configurations, data migration, and integration setups
- Excellent communication skills, with the ability to explain complex concepts clearly and concisely in both 1-on-1 and group settings
- Proactive in handling customer objections or escalations
- Strong prioritization and organizational skills, with the ability to identify revenue opportunities and lead renewal conversations
Desirable
- Experience with Planhat and Zendesk
- Experience working in the Agency sector
- Project management experience
What the job involves
- Join our team as a Service Delivery Manager! Drive product adoption, ensure top-tier customer success, and lead growth through renewals and retention
- We are seeking a Service Delivery Manager to join our UK or Baltics team
- As a Service Delivery Manager, you will be responsible for and proactively engaging with our top-tier customers
- Your primary objectives will be to drive product adoption, ensure a positive customer experience, and foster growth through renewals and retention
- Delivering new customer onboarding
- Account planning to identify risks and opportunities across your client list
- Proactively managing renewals, roadmap education, business reviews, and product feedback while advising customers on best practices to achieve success
- Driving adoption and customer satisfaction utilising data analytics, customer workshops and user surveys
- Forecasting growth opportunities, churn & downgrade risk within your portfolio
- Identifying and sharing process improvements required for the stability of strategic accounts
- Identifying and nurturing referenceable customers within your portfolio
- Scoping & delivering additional training & consultations
- Acting as a first point of contact and escalation for your customers
- Deeply understanding your client's business processes, discovering areas for improvement and introducing new, smarter ways to manage everyday workflow
- Taking part in the constant improvement of our product and customer journey by sharing feedback from our customers and your day-to-day experience
Application process
- We usually respond within two weeks
Our take
Scoro is a work management software provider offering users an all-in-one solution for streamlining projects, simplifying quotes, automating billing, and optimising utilisation.
Bringing a unique approach to work management software, Scoro is fully flexible, allowing customers to customise the Scoro software to their specific needs. As well as being designed to integrate with a range of other tools that businesses often utilise, Scoro is making it easy and efficient for organisations and their teams to stay on top of their workflows and improve their productivity.
From small startups to large enterprises, Scoro has secured a plethora of customers since its inception in 2013, as well as winning a number of awards, including most recently being named an industry leader in 2022 by SoftwareReviews. Due to its ongoing success, the company is focused on further growing its team as well as continuing to strengthen its product features to keep up with the ever-growing demand for work management software.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Mar 2021
$16.4m
SERIES B
Nov 2018
$5.2m
SERIES A
Total funding: $23.4m
Company benefits
- 4-day work week without compressed hours and no change in salary
- Stock options package to all our employees
- 5 weeks annual leave, 3 paid medical days per year
- A clear career path process to support your growth, regular coaching and being part of Scoro Sales Academy
- Individual budget for books or courses & access to the Udemy learning platform
- Annual global events
- Well-being perks, including mental health services
- A vibrant working space in Shoreditch (London) or Tallinn centre
Company HQ
City of London, London, UK
Articles
Leadership
Fred Krieger
(CEO)Previously founded FAAR Music. Was also named Entrepreneur of the Year 2022 at the Global Business Tech Awards.
Priit Matiisen
(CTO)Previously worked at a Lead Programmer at Custom Media Agency, a Senior Expert at Ministry of Finance of Estonia, and as a Senior Programmer at Tieto.
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