Marketplace Operations Manager, Octave
WiseMatch
$109.7-135.5k
Salary dependent on location. + Stock options + Target bonus incentives based on performance
Affordable in-person & virtual therapy
Be an early applicant
Affordable in-person & virtual therapy
501-1000 employees
Be an early applicant
$109.7-135.5k
Salary dependent on location. + Stock options + Target bonus incentives based on performance
501-1000 employees
Company mission
To create a new standard for mental health care that's both accessible to people and sustainable for providers.
Role
Who you are
- 3–6 years of experience in marketplace operations, growth operations, or revenue operations
- Experience at a two-sided marketplace or platform business preferred
- 1-2 years management consulting experience preferred
- Healthcare industry experience, a plus
- Executes independently; moves from problem identification to resolution without significant direction
- Applies systems-level thinking to marketplace dynamics, including the relationship between supply, demand, conversion, and channel performance
- Proficient with AI tools (e.g., Claude, ChatGPT) as a core part of day-to-day work, including for data synthesis, analysis, and written deliverables
- Effective at driving action across cross-functional teams without direct authority
- Analytically strong; able to pull and interpret data, build analyses, and translate findings into clear recommendations
- Operationally disciplined; follows through on commitments and maintains continuity across workstreams
- Functions effectively in ambiguous, fast-moving environments
- Communicates clearly and concisely, both in written form and verbally
- Prolonged periods sitting at a desk and working on a computer
- Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet
- Must be able to observe and communicate information on company provided laptop
- Move up to 10 pounds on occasion
- Must be eligible to work in the United States without sponsorship now or in the future
What the job involves
- The Marketplace Operations Manager is responsible for the day-to-day operational performance of WiseMatch
- Reporting to the GM of Strategic Growth, this role is accountable for translating strategy into execution — owning performance monitoring, demand activation, supply intelligence, and cross-functional coordination
- The role requires strong analytical capabilities, marketplace fluency, and proficiency with AI tools to support the pace and volume of work
- Monitor marketplace health across key dimensions including liquidity, supply/demand balance, conversion rates, and channel mix
- Diagnose drivers of performance and underperformance; coordinate with product, talent acquisition, operations, BI, and partnerships teams to size and address issues
- Define and maintain the operational metrics used to assess marketplace health and visibility
- Build and maintain a regular performance cadence, including dashboards and written narratives that summarize current performance, root causes, and recommended actions
- Utilize AI tools to accelerate data synthesis, scenario modeling, and performance reporting
- Identify and implement opportunities to improve booking volume through existing channels, including traffic optimization and conversion improvement
- Evaluate channel readiness as new demand sources come online; develop activation plans to capture volume at launch
- Analyze demand signals to identify supply gaps, match quality issues, and provider capacity needs by geography and specialty
- Coordinate with the operations team to troubleshoot supply-side issues including slot capacity degradation, geographic coverage gaps, and in-network availability
- Assess supply positioning at a qualitative level — ensuring the right providers are available to the right members, not only that aggregate supply targets are met
- Own the weekly and monthly performance reporting cadence, including narrative summaries for internal stakeholders
- Develop and maintain diagnostic tools including conversion funnel analytics, geo-level supply/demand balance reports, and channel-level performance tracking
- Apply AI tools to support data synthesis, narrative development, and scenario analysis
- Support and lead workstreams connected to the broader WiseMatch launch strategy, including brand, partnerships, and product differentiation efforts
- Adapt to shifting priorities as the marketplace matures; take ownership of new workstreams as assigned
Our take
With roughly 50M adults suffering from mental illness in the United States, a new generation of startups are aiming to help people ease conditions like depression, grief, anxiety, and stress, by increasing access to mental health care.
Octave is one of these companies, classing itself as a national behavioral health practice. It offers therapy, coaching, and group classes both virtually and through in-person sessions, with virtual services available in a number of US states. And because of its strong relationship with insurance providers, 96% of Octave clients use insurance, making mental health care more accessible and affordable for a wider range of individuals.
In just a short time, Octave has experienced impressive growth, tripling the number of clients it serves by transitioning its in-person offerings online and launching an exclusive virtual therapy and coaching practice. This continued success is driven by strategic partnerships and an expanding network, with a clear focus on growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
90% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2024
$5m
LATE VC
May 2023
$52m
SERIES C
Total funding: $125.3m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Sandeep Acharya
(Founder & CEO)Obtained an MBA from Harvard and then joined Bain as a Senior Associate Consultant. Eventually became VP of Bain Capital, and was also VP of Strategy at One Medical Group.
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