Implementation Engineer, Sourcegraph

• You are an enthusiastic, driven, and results-oriented technologist who shares our values and has a passion for leading customers to technical success
• Strong experience with microservices architecture and container orchestration technologies including Docker, Docker Compose, Kubernetes, Helm, Kustomize, on-premise deployment managements solutions such as OpenShift, and cloud-native managed Kubernetes services such as EKS, GKE, and AKS
• Working experience with a range of customer environments, complexities, and deployment methods including both on-premise and cloud-native architectures
• Experience managing customer deployments on their behalf: project management, maintenance, upgrades, monitoring and performance tuning
• Scripting capabilities (such as in Python/Go/Terraform) either for addressing ad hoc requirements or for automation needs
• In using your skills to provide solutions for customers, you’re able to identify shortcomings and opportunities to share this experience internally with the product team
• Demonstrated ability to identify and articulate shortcomings and opportunities to share this experience internally with the product and engineering teams
• Ability to communicate and explain technical concepts to non-technical audiences

Desirable

• As an Implementation Engineer at Sourcegraph, you'll deliver our powerful code intelligence platform to some of the world's most innovative companies
• You'll provide white-glove implementation services using our Kubernetes and Docker Compose deployment solutions, working directly with elite engineering organizations that prioritize developer experience
• This role offers exceptional growth potential as you partner with customers to solve complex problems related to Sourcegraph’s product while reducing their time-to-value by giving expert implementation support within their environments
• If you're passionate about developer tools and want to make a tangible difference in how the world's best engineering teams work with code, this opportunity allows you to bridge technical and business worlds while directly impacting customer satisfaction and success
• 📅 Within one month, you will…
• Start building a trusting relationship with your peers on the Solutions Engineering, Customer Success, Support, and Release teams
• Learn about our product, our value proposition, our customers, our team, and our processes
• Learn about our deployment methodologies, options, best practices, and limitations
• Join customer and prospect calls with some of our largest (fortune 500) customers to understand their technical challenges and needs
• 📅 Within three months, you will…
• Work directly with Sales and Technical Success counterparts to lead our customers to success: troubleshooting, debugging, tuning and configuring Sourcegraph deployments
• Propose, scope, design, and implement various deployment architectures with customers in their own environments
• Educate and enable technical admins within our customers to successfully configure and subsequently maintain their environments through best practices
• Help optimize internal customer success metrics by partnering with technical admins and users
• 📅 Within six months and beyond, you will…
• Collaborate closely with Product on what you observe and learn from customers to drive product improvements in the future
• Work closely with Sales and Technical Success to improve the overall customer experience
• Iterate on existing processes, templates, and tools to better service our customers

• We expect the interview process to take 3.5 hours in total
• 👋 Introduction Stage - we have initial conversations to get to know you better…
• [30m] Recruiter Screen
• [45m] Hiring Manager Screen / Resume Deep Dive
• 🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…
• [60m] Discussion and Technical Assessment
• [30m] Peer
• 🎉 Final Interview Stage - we move you to our final round, where you gain a better understanding of our business and values holistically…
• [30m] Values
• [15m] Leadership with co-founder
• We check references and conduct your background check
• Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process