Technical Support Representative, Turnitin

• We are looking for an enthusiastic, self-motivated individual with a technical and/or customer support background to expand our Technical Support team
• The successful candidate will possess very strong problem-solving and communication skills
• They will thrive in a fast-paced, team-oriented environment, and possess the ability to manage multiple tasks simultaneously
• This role is best suited for a self-starter who is comfortable working with internal and external customers
• Experience working in a customer support role
• Fluent spoken/written English & Portuguese
• Excellent computer skills
• Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
• A good understanding of Microsoft Office products
• Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure

Desirable

• You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries
• Proactively support the Turnitin product line via email, phone, & live chat, ensuring problem resolution, system access, and optimal system performance
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line
• Support other strategic initiatives as needed
• Shift: Full time; Tuesday through Saturday, 10:00 am to 7:00 pm Central Time/U.S