Mobile Product Manager, BuildOps

• 3-5 years of product management experience, with at least 3-4 years focused on mobile products (B2B SaaS preferred)
• Strong technical fluency—comfortable working with engineering, APIs, and analytics (SQL a plus)
• Deep understanding of mobile ecosystems (App Store/Play Store distribution, native frameworks, mobile performance, push notifications)
• Excellent communication skills - collaborating with go-to-market, Engineering, Product, and Design teams; and directly with customers
• Strong product management skills - demonstrated ability to ship 0 to 1; and scale
• Strong customer research and user empathy - comfortable shadowing technicians in the field, running interviews, and working closely with customers to translate their needs into mobile-first solutions
• Strong understanding of agile development methodologies and experience working in an agile environment
• Mission-driven individuals, motivated by solving complex real-world challenges

Desirable

• This candidate will join a very high performing team on a well-funded, fast-growing technology startup with the unique opportunity to help lead a critical area of focus for the company
• As a Mobile Product Manager, you will have the opportunity to build industry leading mobile solutions that empower technicians to complete work efficiently, deliver world-class customer service, and stay connected with their teams
• You’ll gain deep knowledge of our users - their workflows, challenges, and priorities - and partner with engineering, design, and customer-facing teams to create intuitive mobile-first experiences that scale across the industries we serve
• You will work closely with other Product Managers to define common needs in order to create innovative solutions that solve problems in a reusable and scalable manner
• You will be expected to meet KPIs and metrics that are customer driven
• Drive the product vision and roadmap for your domain, working closely with a team of engineers, designers, QA, and data teams to deliver high-quality mobile features on time
• Engage directly with technicians, project managers, and contractors to understand mobile-specific workflows and validate solutions
• Champion mobile UX best practices, ensuring ease of use in field conditions (offline support, speed, accessibility, etc)
• Leverage AI/ML opportunities to simplify mobile workflows and improve technician productivity
• Work closely with other Product Managers, Customer Success, and Sales team members to understand priorities and align the roadmap with business objectives
• Communicate priorities and feature releases company wide for visibility. Work directly with early adopter customers for Beta Testing and feedback, and work closely with the Customer Success team for wider rollouts
• Own KPIs related to mobile adoption, CSAT, feature utilization, and customer efficiency gains