Customer Success Manager, Flatfile
West Coast
$100-125k
Plus equity
More information about location
Data onboarding platform for customer data
Job no longer available
Data onboarding platform for customer data
21-100 employees
Job no longer available
$100-125k
Plus equity
More information about location
21-100 employees
Company mission
To create beautiful, human-centric experiences to remove the barriers between people and data.
Role
Who you are
- 5 years of relevant work experience, with at least 2 years spent in an Enterprise or Strategic Customer Success Manager role
- A history of managing external partners and cross-functional relationships with internal customer-facing teams
- A track record for retaining and growing customers
- Experience creating/implementing processes and workflows, including creating documentation and CS playbooks used by teams or across departments
- Startup experience is a huge plus. We're still learning how our customers tick which creates opportunities for evolving and improving our processes
- Your own unique talents! If you don't meet all of the qualifications listed above, let us know why you'd be a great fit for this role in your cover letter
What the job involves
- In this role within our Customer Success team, you'll oversee the post-sale relationship with our largest customers. You will be their Flatfile advocate and own product engagement and revenue growth
- The success of our enterprise customers will be your main focus; long-term customer value also happens to be the most important part to the recurring revenue nature of our business model
- You will report to: VP of Customer Success
- Expand customer adoption and grow revenue by creating relationships with enterprise customers through a high-touch engagement model
- Influence internal stakeholders, from departmental champions to C-level sponsors
- Partner with Account Executives on contract renewals and expansion opportunities
- Design and present business reviews and strategic success plans to key customer stakeholders
- Be a product expert who can guide customers on the best ways to use Flatfile and demo new product features
- Maintain the health of customer accounts, taking steps to reduce churn risk
- Identify additional potential opportunities for product expansion, and use that knowledge to leverage a defined use case roadmap for future commercial opportunities
- Use Salesforce, Mode, Front, and Flatfile daily
Our take
Founded in 2018, Flatfile helps companies easily onboard, structure, and clean data across different inputs. This latter feature is Flatfile’s selling point for its target market: companies handling high-variance input, for example in the use of transactional data.
Flatfile's software radically streamlines what would otherwise be a labor-intensive formatting and validation process. With significant amounts of time and skilled labor routinely directed towards simple data-wrangling, and Flatfile's offerings can reportedly cut this expense by up to 95%.
The company has built strong momentum, growing its customer base to hundreds of companies globally, and helping to onboard and transform over 700 million rows of data for companies like Toast, HubSpot, ClickUp, and Blackbaud. It also released Flatfile Data Exchange Platform (flaunted as the industry’s first platform of its kind), which shows that it is continuing to innovate.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-25% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2022
$50m
SERIES B
Mar 2021
$35m
SERIES A
Total funding: $94.7m
Company benefits
- Fully covered health, vision and dental plan options, including an FSA and Health Advocate employee assistance program
- Flexible schedules and unlimited time off
- Generous paid family leave - 12 weeks to bond with a newly born, adopted, fostered child, or care for a family member in need
- 401k matching - 100% matching for up to 3% and a 50% match for the next 2%
- Top-of-line hardware as appropriate to your role (e.g. monitors, a laptop, a keyboard, and headphones)
- Ergonomic equipment
- $10,000 home office makeover - if you have a space that you can fully dedicate to a Flatfile office, you’ll have a $10,000 budget and an interior designer to collaborate with to makeover your workspace, combining our company culture with your unique personality and tastes
- Wifi and cell phone stipend (up to $150 per month)
Company HQ
LoDo, Denver, CO
Leadership
David Boskovic
(Founder & CEO)Previously the Platform Architect at Envoy, and CTO and co-founder of the startup Rainmaker.
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