Mid Market Account Manager, uberall
More information about location
Local customer experience platform
Open for applications
Local customer experience platform
501-1000 employees
Open for applications
More information about location
501-1000 employees
Company mission
Uberall's mission is to empower businesses to deliver great experiences to local customers.
Role
Who you are
- Significant experience in professional client relationship management, with the ability to plan, strategize and engage at a senior (VP/C) level
- Excellent listening, negotiation, and presentation abilities, demonstrating an ability to influence clients and other stakeholders
- Proven ability to prioritize and juggle multiple projects at a time, while maintaining sharp attention to detail
- Able to take accountability and proven track record of meeting and exceeding individual revenue growth targets
- Experience working for/with large or SMB customers, ideally in the SaaS industry. Proven track record interfacing with customers to demonstrate the value of a service or software
- English (must have)
- Bonus points if we meet your pets in a video call
What the job involves
- As a Mid-Market Account Manager on our North American team, you'll be responsible for driving revenue growth from existing clients
- By building long-lasting relationships and providing expert advice, you'll help clients achieve their business goals and KPIs with Uberall's offerings
- You'll manage a portfolio of clients, expand on existing business, and uncover new opportunities
- We'll train you to become an expert on our platform so you can deliver results and drive revenue for our clients
- Serve as the lead point of contact for all customer commercial and strategic Account Management matters
- Build and maintain strong, long-lasting client relationships with the accounts at all levels; be a trusted advisor to ensure successful account plan execution and business growth
- Drive long-term partnership value by developing an understanding of client's business, their key company initiatives, their challenges, KPIs, goals, and ROI metrics
- Identify, nurture, and develop growth opportunities within your customer portfolio, maximizing revenue generation from each account
- Achieve your customer retention and growth targets by, a) independently managing and prioritizing your book of business, b) building long-term account plans and c) identifying risks or gaps that need to be escalated with the leadership team
- Successfully leverage all internal tools at your disposal to optimally manage your opportunity pipeline, including platforms like Salesforce, Ebsta, and the AM / CS playbooks
- Own the creation and delivery of quarterly and annual executive business reviews, engaging with senior executives (VP & C-level) to strengthen our relationship and grow an incremental business
- Drive adoption of Uberall technologies, and actively promote Uberall’s offerings and value to clients to identify ways of driving more revenue. Curate and communicate expertise based on best practices, client success stories, and competitive landscape
- Liaise with cross-functional internal teams (Customer Success Management, Customer Operations, Pre-Sales & Product) to ensure best-in-class service. Represent the client needs with other functional teams and provide input to the Product team to help shape our development roadmap
Our take
Location-based services are now part of our everyday lives, but there are still gaps in the way location information interacts with accurate data. Uberall solves this problem by connecting companies with local customers through search and discovery, engagement and conversion.
Uberall helps brick-and-mortar companies to provide more accurate information about themselves across the apps that customers use to discover them. The company's impressive roster of customers now includes Hyundai, Pizza Hut and Lufthansa, as well as a raft of small- and medium-sized businesses. The breadth and credibility of Uberall's customer base is testament to the benefits it can bring to businesses.
The company has completed a number of high-profile acquisitions in the past, including that of MomentFeed, towards diversifying and scaling its services. Uberall's investment in platform development has resulted in an expansive series of updates and improvements. This, alongside an important integration with Apple Business Connect, should help solidify its utility for clients and place as a top choice into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jun 2021
$115m
GROWTH EQUITY VC
Sep 2018
$25m
SERIES B
Total funding: $175.6m
Company benefits
- Corporate Shopping Discounts
- Dog Friendly Offices
- Home Office / Remote Work
- Language Courses (German & Business English)
- Flexible Working Hours
- State of the Art Hardware
- Personal Development Budget
- LinkedIn Learning & internal training
- Virtual Stock Option Plan (VSOP) and an Equity Plan (ESOP) for all eligible employees
Company values
- Grow Together - We are free to be ourselves and we treat others with the respect and friendship they deserve. We want to grow together and nothing is ever only someone else’s problem. We are humble and nice and we mean well.
- Demonstrate Passion & Performance - We put our heart and soul into everything we do and we are passionate about the people we do it with. We challenge ourselves and others and aspire to deliver results that leave a long-lasting impression.
- Be Bold & Drive Change - We are bold and determined decision makers who are not afraid of mistakes. We drive for change and take ownership of our actions and decisions.
Company HQ
Brunnenviertel, Berlin, BE
Articles
Leadership
David Federhen
(Board Director)Started out as a Strategy Consultant at Roland Berger, and previously founded Returbo.
Florian Hübner
(CEO)Previously worked as a Consultant at McKinsey, and founded Berlin Tech Meetup.
Share this job
View 6 more jobs at uberall