Enterprise Account Manager, Guider
£28-35k
Enterprise mentoring software
Posted today
Enterprise mentoring software
21-100 employees
Posted today
£28-35k
21-100 employees
Company mission
Guider is on a mission to create the best personal-development platform for employees worldwide, with mentoring and coaching at its core.
Role
Who you are
- Commercially-Driven Customer Specialist required for our customer book of global enterprise brands
- 1+ year in a client-facing or commercial role (e.g. Account Management, Customer Success, or Sales Support)
- Strong written and verbal communication skills
- Organised, detail-oriented, and comfortable managing multiple accounts
- Commercial mindset and confidence engaging senior stakeholders
- Proactive, curious, and always looking to improve how things are done
- Experience working in a SaaS or tech company is a bonus, not a requirement
What the job involves
- You’ll take ownership of day-to-day client management, collaborating closely with the Senior Account Manager and wider team.
- Running the day-to-day on assigned accounts, ensuring an excellent customer experience
- Responding to client enquiries with speed, clarity, and care
- Supporting onboarding and training for new customers
- Driving product usage, adoption, and engagement across your accounts
- Maintaining up-to-date account documentation and contact records in HubSpot
- Monitoring account health and proactively identifying churn or risk signals
- Supporting upsell, renewal, and expansion conversations
- Collaborating with Product, Support, and Revenue teams to deliver client outcomes
Application process
- 1. Apply with your profile
- 2. Video call screening with Director of Revenue (15 mins)
- 3. Competency interview with Snr. Account Manager and Director of Revenue
- 4. Final stage with Founder and Team
Our take
Guider provides a simple scalable mentoring software that combines AI-technology and industry leading expertise to match and grow mentoring relationships inside organisations. Guider partners with global brands to implement effective and scalable programmes to help their people grow and develop. Their tailored mentoring and coaching programmes help drive internal initiatives in areas such as Diversity & Inclusion, Women in Leadership and High-Potentials.
Their methodology grows mentoring relationships, but also incorporates tracking their progress and streamlines the communication and feedback between mentors and mentees. The use of AI in learning and development within companies is an innovative application for bridging technology and human relationships.
Guider received early support from the Founders Factory accelerator. They are already working with well-known brands, including Marks & Spencer, LVMH and EY.
Freddie
Company Specialist at Welcome to the Jungle
Insights
90% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$3m
SEED
Sep 2019
$0.7m
SEED
Total funding: $3.9m
Company benefits
- 🗓 Flexible hybrid culture
- ⛱ Unlimited Holiday
- 🎉 Monthly and quarterly socials
- 🙌 A friendly supportive team
- 💡 Personal development and learning
- 🍬 Free drinks and snacks
Company values
- Curiosity to Learn: From each other, from our customers and from our mistakes
- Act with Integrity: In everything we do and with each other
- Champion Inclusivity: Within our team, our customers, and throughout our product
- Exude Ambition: For personal development, business growth, and customer success
Company HQ
London, UK
Leadership
Nick Ross
(CEO)Also co-founder of strategic advisory firm Venturist. Previously worked in sales and partnerships at a number of fast-growth companies.
Share this job