Customer Success Associate, Salvo Health
$60-80k
+ performance bonus and equity
Up to 25% travel required
Virtual clinic for chronic gut conditions
Be an early applicant
Virtual clinic for chronic gut conditions
21-100 employees
Be an early applicant
$60-80k
+ performance bonus and equity
Up to 25% travel required
21-100 employees
Company mission
Salvo Health’s mission is to radically increase access to the best of advanced, specialty healthcare for anyone living with chronic conditions.
Role
Who you are
- This role is ideal for someone in their early career (1–3 years of experience) who is hungry to learn, ready to build, and excited to join a mission-driven health tech startup
- Bachelor’s degree in Business, Healthcare Administration, Public Health, or a related field
- 1–3 years in a client-facing role (Customer Success, Account Management, Consulting, or Ops)
- Excellent communication, interpersonal, and presentation skills
- Strong problem-solving ability with a systems framework mindset
- Organized, proactive, and able to manage competing priorities
- Creator looking to develop solutions from 0-1
- Experience using CRM or support tools (e.g., HubSpot, Salesforce, or Zoho)
- Comfortable with ambiguity, fast-paced environments, and cross-functional collaboration
- A genuine passion for helping customers achieve their goals
What the job involves
- Reporting to: Director of Strategic Partnerships & Customer Success
- Salvo Health is seeking a sharp, customer-centric Customer Success Associate to join our growing team
- You’ll work directly with our partners—some of the most forward-thinking GI practices in the country—to ensure successful onboarding, engagement, and growth with Salvo Health’s programs.You’ll report to the Director of Strategic Partnerships & Customer Success and collaborate cross-functionally with Clinical Operations, Product, Revenue Cycle Management (RCM), and Growth teams
- This is a hands-on, high-impact role where you’ll help shape systems and experiences that directly affect patient care and partner success
- Guide new practice partners through onboarding and implementation, ensuring a smooth go-live experienceSupport the creation and iteration of scalable launch playbooks and implementation checklistsDrive onboarding handoffs across BD, Ops, Product, Clinical and other internal teams to ensure alignment
- Serve as the primary day-to-day point of contact for assigned clinical and operational partners
- Support the expansion of Salvo’s two largest clients by coordinating across work streams and surfacing key partner needs
- Maintain detailed customer maps including location data, clinical champions, sentiment tracking, and decision-maker influence
- Track usage patterns, adoption blockers, and partner sentiment to proactively address risks and opportunities
- Develop and maintain customer scorecards focused on performance, referrals, billing health, and retention
- Assist in building logic for partner-specific EHR workflows, billing documentation, and operational alignment
- Create, expand and maintain client-specific SOPs, tailored to partner workflows, escalation pathways, and team structures
- Build and refine enablement materials such as provider job aides, care pathway flows, and billing education guides
- Identify gaps in patient support, billing and reconciliation, internal tracking, developing and implementing cross-functional improvements
- Partner with Product, RCM, and Marketing to ensure seamless delivery of the Salvo experience
- Contribute to marketing enablement toolkits and documentation used by partner-facing teams
- Work cross-functionally to execute strategic initiatives tied to financial clarity, patient eligibility, referral data, and more
Our take
The gut plays a vital role in the human body, and its complexity makes unique gastrointestinal problems common. Whilst consistent and meticulous analysis can uncover the roots of gut problems, it can be difficult for people to access such consistent help when doctors offer such short sessions and with such long waiting lists.
Salvo Health provides a virtual clinic for chronic gut conditions, allowing patients to gain unlimited access to a team of gut-health specialists. Through its mobile app, the company allows users to receive diagnoses, prescriptions, and contextualized plan adjustments from the experts, in addition to unlimited message communication and advanced health diagnostics.
While specialized Medtech applications have been developed for diabetes, obesity, cigarette addiction, and other health problems, Salvo Health has found a gap in the market with gut health. Whilst it will face challenges from potential competitors wising up to the niche, the company shows great potential to stand out due to its dedicated team of gut-health experts, customer service tools, and advanced analytic offerings.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jun 2025
$4m
SEED
Feb 2024
$5m
SEED
Total funding: $19.5m
Company benefits
- Full and comprehensive medical, dental, vision
- Healthcare FSA/HSA for additional healthcare spending
- Retirement planning options including a 401(k)
- Free membership options for OneMedical and Health Advocate
- Commuter benefits, to support our hybrid working environment
- New York Paid Family Leave and New York Disability benefits
- Work in a hybrid environment or fully remote
Company HQ
Midtown East, New York, NY
Leadership
Jeff Glueck
(CEO)Experience as CEO and COO of Foursquare from 2014 to 2019. Head of Digital and General Manager of Soft Side Client Group for Hawkfish LLC from 2019 to 2021.
Avi Dorfman
(Lead Board Member)Founder of Compass since 2012. Founder and CEO of Cleaning since 2020.
Jason Finger
(Director)Experience as Executive Chairman of LiveAuctioneers from 2014 to 2021. Co-founder and CEO of Seamless since 1999.
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