Customer Success Manager, Matterport
$67.5-105.4k
Spatial computing platform
Job no longer available
Spatial computing platform
501-1000 employees
Job no longer available
$67.5-105.4k
501-1000 employees
Company mission
To establish 3D models as a primary medium for experiencing, sharing, and reimagining the world.
Role
Who you are
- 2-4 years In Customer Success, Sales Representative, Account Management, or related customer-facing position within a rapidly growing SaaS company
- BA/BS preferred
- Experience and aptitude for providing technical training to individuals and in large group settings
- Proven ability to develop trusted relationships and work transparently and collaboratively across all internal departments
- Excellent verbal and written communication skills
- Self-motivated team player that has ideas on fresh new ways to exceed customer's expectations
- Ability to multi-task and perform under pressure
- Passionate about technology with demonstrated technical problem-solving abilities
- Strong analytical capabilities for advanced problem-solving
- Ability to influence decision-making and change through appropriate channels
- Highly organized and strong ability to multitask in a fast-paced environment
What the job involves
- Matterport is looking for an enthusiastic Customer Success Manager who will provide excellent, focused, and scalable adoption and sales support for targeted segments of Matterport’s Enterprise-level customers
- As a trusted advisor to our customers, you will help them succeed with our services and ensure they receive maximum value from our solution throughout their lifecycle
- You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction
- You will be responsible for working individually and in partnership with cross-functional teams to meet aggressive team revenue goals and success targets
- This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance. The position can be remote, reporting directly to our Manager of Customer Success based in Chicago, Illinois
- Manage all post-sales activity for assigned Mid-Market / Enterprise-level customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution
- Identify and drive growth opportunities by facilitating business conversations, delivering product demonstrations, and navigating objections in securing the business
- Increase customer retention by conducting regular check-ins, quarterly business reviews, identifying creative solutions, and working with internal teams to meet or exceed customer expectations
- Maintain a regular cadence with accounts and key stakeholders to identify churn risk to work proactively to eliminate risk factors
- Within customer segments, Identify and proactively remove customer’s training and support needs that act as barriers to product adoption across customer organizations
- Drive adoption by existing customers through engagement outreach and platform trainings
- Support customer onboarding through the delivery of recorded, virtual and on-site training (as needed)
- Maintain product expertise across the Matterport solution
Our take
Matterport is the leading spatial data company focused on digitizing and indexing the built world. Its spatial computing platform turns buildings into data in order to make spaces more valuable and accessible.
Matterport serves a wide range of industries, including property, construction, insurance, and retail planning. Through its services, the company aims to enable anyone to turn a space into an accurate and immersive digital twin which can be used to design, build, operate, promote, and understand any given space. Thus far, millions of spaces in more than 150 counties have been captured on the platform.
Matterport has made several high-profile partnerships and collaboration efforts, including with Facebook AI Research, and retail giant GUESS. The company has also made several strategic acquisitions in Enview and VHT Studios. As the company further optimizes and releases new platform capabilities, Matterport is well set to see continued expansion and revenue gains.
Steph
Company Specialist at Welcome to the Jungle
Insights
-16% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Apr 2020
$39.1m
LATE VC
Mar 2019
$48m
SERIES D
Total funding: $153.3m
Company benefits
- Work from home opportunities
- Comprehensive health, vision, and dental
- Hackathons and tech talks
- Flexible time off
- Stock options
- Commuter benefits
- Conferences and continuing education
- Charitable donation matching
Company HQ
Sunnyvale, CA
Leadership
Dave Gausebeck
(Co-Founder & Chief Scientist)Previously worked as Staff Technical Architect at at PayPal for 9 years
Matt Bell
(Co-Founder)Studied Computer Science at Stanford University. Previously worked as Research Software Engineer at Google.
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