Senior Client Success Partner, Qventus

• 4+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company
• Polished executive presence with the ability to create compelling value narratives that relate to client perspectives with visually appealing slides and robust data stories
• Proven track record of developing and maintaining professional relationships across all levels of a hospital organization, including both facility and system-wide/enterprise settings
• Experience collaborating cross functionally with internal and external stakeholders, comfortable with fast-paced environments and evolving client priorities
• Client or Account Management experience with complex healthcare organizations built on a foundation of strategic problem solving and value-driven efforts
• Ability to understand client business challenges and translate our AI solutions into meaningful operational impact
• Passion for maximizing client value and satisfaction, with a strong sense of ownership and accountability for client outcomes
• Excitement about the potential of AI to transform healthcare and a desire to be part of that change
• Familiarity with EHR systems
• Ability to travel up to 50% nationwide

Desirable

• As a Senior Client Success Partner - Periop, you will leverage your deep OR experience to develop relationships with key leaders and users, manage complex and cross-functional project plans, and support clients throughout their contracts
• You will creatively think about new use cases for the product and ensure high usage of the Qventus platform
• The Senior Client Success Partner - Periop will play a key role in ensuring successful deployment and adoption of Qventus' perioperative solutions
• They will develop deep relationships with key leaders and users in hospitals, acting as a critical link between Qventus and the client, and our internal delivery and product teams
• Manage and grow successful partnerships with one or more nationally leading healthcare provider organizations
• Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption
• Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills
• Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality at live clients
• Partner with the Marketing team to establish standard collateral for client training and engagement
• Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal
• Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change
• Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision

• Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test