IT Support Specialist, Modern Treasury
$100-120k
+ Offers equity
More information about location
3 days a week in office
Payment operations solutions
Be an early applicant
Payment operations solutions
101-200 employees
Be an early applicant
$100-120k
+ Offers equity
More information about location
3 days a week in office
101-200 employees
Company mission
To transform how teams mov and track money - to support impactful businesses rooted in trust and transparency.
Role
Who you are
- Our ideal candidate will have 4+ years of experience, particularly with Mac hardware, Okta, Google Workspace, Slack, Kandji or other MDMs, and experience with compliance and regulations
- This role requires someone who is excited to tackle challenges independently, can collaborate and partner with cross-functional teams, and thrives on solving technical issues just as much as operational issues
- 4+ years experience working in IT
- Bachelor’s Degree in computer field or equivalent work experience
- A positive, service-oriented attitude
- Detail oriented, methodical, and highly organized
- Experience working with compliance frameworks (SOC 2, ISO 27001, or similar) is a plus
- Experience in at least two: managing and configuring Mobile Device Management, Apple MacOS environments, Google Workspace, Identity and Access Management systems (OKTA)
- Strong interpersonal and communication skills, with a strong sense of teamwork
- Strong critical-thinking and problem-solving skills, demonstrated ability to manage multiple projects and priorities in a fast-paced environment, and a passion for continuous improvement
- Knowledge of fundamental networking technologies and protocols (TCP/IP, DNS, VLANs, DHCP, etc)
What the job involves
- We are looking for a Workplace Technology (IT) Support Specialist to join our team, reporting to our Head of Workplace & Workplace Technology
- This role will be a crucial member of our team, providing world-class support to our in-office, hybrid and remote workforce
- This role will have a huge impact at Modern Treasury from supporting employees day-to-day to leading the charge to improve and scale our systems, hardware, processes and programs
- As Modern Treasury grows, we will be onboarding new employees monthly, so we are looking for someone that is excited about a fast paced, fast growth company
- During your first week you will:
- Monitor, diagnose, troubleshoot, and resolve IT Helpdesk tickets. Respond to requests and more complex tickets in a timely and proactive manner
- Manage multiple tasks and projects simultaneously, effectively communicating and completing with an outstanding level of customer service
- Communicate and document the resolution of issues to affected users or cross-functional partners
- Manage and maintain inventory of hardware including laptops, tablets, printers, switches, firewalls, wifi equipment, and software. Manage laptop refresh/updates, as needed
- Provide AV support for conference and meeting spaces as well as support in-office events
- Assist in employee onboarding and offboarding including, new hire set up and providing Security Awareness training, proper deactivation of departing employees and license management
- Conduct regular system audits and preventative maintenance on systems and software
- Assist with the Identity and Access Management functions, including account and group lifecycle management, identity governance, multi-factor authentication, and secure application integration with vendors
- During your first six weeks you will:
- Perform tasks related to maintaining our compliance frameworks and regulatory requirements (SOC 2, SOC 1 & PCI)
- Collaborate with the team to manage vendors including vendor selection, budgeting, ensuring secure integration, and an accurate catalog in conjunction with the Security Compliance team
- Perform root cause analysis of IT issues on multiple technologies and platforms, including hardware, software, services, networks, and audio conferencing equipment (mobile devices, laptops, wired and wireless networks, A/V, Zoom systems, IT servers and systems, and VPN)
- Manage the next-gen Endpoint Detection and Response (EDR) anti-malware software in protecting the company's laptops from malware
- Execute on deliverables that require off-hours support, when required
- Participate as Incident Response Team member during Physical Security, Workplace, IT, or cybersecurity incidents
- During your first six months you will:
- Stay up-to-date with industry trends and emerging tech to ensure the company stays ahead of the curve
- Coordinate and collaborate with Legal, Privacy, and Security Compliance teams to evaluate new and existing services for security and duplicate functionality
- Identify opportunities for process improvements within IT operations and implement effective solutions
- Develop and maintain documentation for IT processes and procedures
- Partner in the design, development, implementation and constant improvement of IT systems, Information Security Policies, and procedures
Our take
Modern Treasury is a fintech company looking to modernize legacy B2B banking by accelerating the pace of payments. Its payments operation software offers real-time transaction tracking and an API or dashboard to help companies manage payments from a single place. With approximately $120 trillion in B2B business payments processed annually globally, Modern Treasury is tapping into a huge market opportunity.
Key to the success of its offering has been to renovate legacy payment methods, such as checks. Its software significantly reduces the processing time required to carry out transactions - and is applicable across a broad swathe of high-value sectors like real estate, healthcare, and financial services.
With rapid market expansion and accelerating digital transformation, Modern Treasury has experienced impressive growth since its 2018 founding, quickly achieving Unicorn status. Partnerships with Metropolitan Commercial Banks and products like Global ACH highlight suits value and adept navigation of a growing customer base.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Mar 2022
$50m
SERIES C
Oct 2021
$85m
SERIES C
Total funding: $183.2m
Company values
- Helping our customers build their own best companies
- Creating the conditions for personal and professional growth
- Making decisions for longevity
Company HQ
Union Square, San Francisco, CA
Articles
Leadership
Dimitri Dadiomov
(CEO)They studied at Stanford and Harvard, and have held senior positions at Foundation Capital and LendingHome.
Matt Marcus
(CPO)A Dartmouth graduate and former Y Combinator member, they previously worked at LendingHome as a Senior Software Engineer.
Sam Aarons
(CTO)They studied Computer Science at Columbia and were a Senior Software Engineer at LendingHome.
Salary benchmarks
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