Executive Assistant, ServiceNow
$104.1-151k
+ Variable/incentive compensation and ESPP
3 days a week in office
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$104.1-151k
+ Variable/incentive compensation and ESPP
3 days a week in office
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Would like this person to be able to go to our San Francisco (3x a week) and Santa Clara office as needed, but will also be able to work remote at times
- We are seeking an experienced and highly-organized Executive Assistant who excels at managing high-volume, complex schedules and travel arrangements for multiple senior leaders
- 5+ years of executive or senior administrative assistant experience, including managing multiple executives and handling high-pressure, time-sensitive tasks
- A proactive, forward-thinking attitude with the ability to manage up and anticipate the needs of your executives
- Demonstrated experience managing high-volume, complex travel itineraries, including international travel coordination across multiple time zones
- Proven ability to juggle multiple, ever-changing priorities, managing various team schedules and requests
- Ability to drive meeting preparation and agendas with clarity and purpose, ensuring senior leaders are fully prepared and aligned on expectations
- Strong interpersonal and communication skills, with the ability to interact confidently with all levels of the organization and external partners
- High level of confidentiality and sound judgment, with the ability to handle sensitive matters with discretion
- Technical proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint), Zoom, Concur, and other productivity tools. Familiarity with tools like Teams, and Asana is a plus
- Detail-oriented with excellent organizational skills, capable of managing multiple projects and tasks simultaneously while maintaining accuracy
- A desire to grow professionally, with the ability to take on new responsibilities and work under pressure while meeting deadlines
What the job involves
- The role will support our GVP, Integrated Marketing + 1 additional VP
- You’ll be the trusted partner for senior leadership, anticipating needs and proactively managing logistics for both domestic and international travel, meetings, and projects
- In this role, you will manage up by understanding the priorities of executives, handling competing demands, and ensuring smooth operations in a fast-paced, dynamic environment
- As an integral member of the team, you will be responsible for both tactical and strategic tasks, including managing multiple calendars, coordinating high-stakes meetings, and supporting both executives and teams in achieving company objectives
- Proactively manage and prioritize the executives’ calendars, balancing multiple competing requests across time zones
- Coordinate internal and external meetings, including staff meetings, agency briefings, interviews, virtual meetings (Zoom), off-site events, and one-on-one appointments
- Assist with food orders, meeting logistics, agenda creation, and note-taking to ensure productive and efficient meetings
- Resolve calendar conflicts and offer proactive solutions to ensure smooth scheduling
- Ensure that meeting agendas are clear and aligned with the goals of the meeting, working closely with the executives to confirm expectations and priorities
- Handle all aspects of domestic and international travel arrangements, including flights, accommodations, ground transportation, and any other special travel needs
- Anticipate potential travel disruptions and proactively resolve issues to ensure seamless travel experiences for executives
- Manage complex itineraries across multiple time zones, ensuring all logistics and deadlines are met
- Manage expense reporting for executives, ensuring timely submission of receipts, reconciling corporate cards, and handling reimbursements efficiently
- Communication and Stakeholder Management:
- Serve as a communication bridge between executives and internal/external stakeholders, conveying critical information clearly and professionally
- Ensure that executives are informed of key developments, upcoming meetings, and deadlines in a timely manner
- Anticipate the needs of executives, working in advance to prepare for meetings, travel, and initiatives
- Assist executives in managing and prioritizing their time by understanding broader team objectives, so that you can direct requests and activities effectively
- Project Management and Cross-Team Coordination:
- Support ad-hoc project work for senior leadership teams, driving initiatives, scheduling meetings, and ensuring progress against project timelines
- Anticipate project needs, streamline processes, and provide follow-up as necessary to keep projects on track
- Onboarding and Vendor/Agency Support:
- Provide onboarding support for new hires, including scheduling onboarding meetings, preparing workspaces, and ensuring new employees have the tools and access they need to succeed
- Oversee onboarding for new vendors and agencies, ensuring they have the appropriate documents, access, and resources to engage with the company
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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