Ask Bennie Advocate, Bennie

• The ideal candidate will have outstanding verbal and written communication skills, be highly organized, have excellent problem-solving skills, have a passion for serving others, and possess the ability to be empathetic while going above and beyond to ensure member satisfaction
• High School Diploma
• 2+ Years of relevant customer service experience

Desirable

• The Ask Bennie Advocate will be responsible for resolving member inquiries regarding claims, coverage, plan details, eligibility, and authorizations, along with numerous additional insurance-related questions
• The Ask Bennie Advocate will be tasked with utilizing process flow documents, internal systems, and a ticketing system to address and solve member inquiries while proactively addressing additional potential service needs
• The ability to adapt to change, be flexible, work within a team, and learn quickly are key to being successful in this role
• Resolve member claim, appeal, provider, benefit, cost, and other inquiries via phone, service platform, and/or email
• Document resolution detail, member communications, and time to resolution via ticketing system
• Communicate and collaborate with internal consultants and service team
• Outreach to carriers and providers to obtain information and detail when needed
• Navigate internal systems to obtain member, plan, and group specifics and implementation status
• Advise members regarding plan selection based on member-specific and financial needs
• Schedule provider appointments on member’s behalf