Senior Technical Writer, Block

• ~8 years of experience writing, editing, and planning API-based product documentation
• Ability to effectively manage multiple, complex efforts simultaneously, such as the launch of new documentation resources, large-scale documentation audits, and cross-functional initiatives
• Excellent skills in documentation design and effective information architecture
• Experience producing documentation for modern software products that involve API integrations
• Experience publishing content with static site generators and managing docs as code
• Experience mentoring and supporting other team members through project management and task prioritization
• Mastery of Markdown
• Ability to thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture

Desirable

• The Commerce team is committed to bringing financial freedom to all our customers
• Our team is at the core of Cash App’s mission—redefining the world’s relationship with money
• We’re making Cash App and Afterpay the most loved way to pay for buyers and sellers by designing commerce and payment services that are more relatable, instantly available, and universally accessible
• As a senior member of our technical writing team, you will own and maintain the end-to-end developer documentation lifecycle for our external partners including:
• Project managing developer documentation initiatives from concept to launch, collaborating with cross-functional stakeholders (Marketing, Sales Engineering, Product, & Legal) to define documentation requirements, sequence project milestones, and coordinate launch timelines
• Writing clear, comprehensive guides for new features/products, as well as maintaining our existing documentation
• Drive content strategy by becoming familiar with our products and onboarding experiences through Sales Engineering & Product
• Establish team processes around documenting new products and features