Software Engineer, Twilio

Platform Engineering

$114.6-168.5k

Salary applicable to California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State only & may differ for further locations

AWS

Kubernetes

Python

Java

Bash

Terraform

Prometheus

Grafana

JIRA

Slack

Zoom

Datadog

ChatGPT

Junior and Mid level

Remote from US

More information about location

Cloud communications software

Be an early applicant

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Be an early applicant

$114.6-168.5k

AWS

Kubernetes

Python

Java

Bash

Terraform

Prometheus

Grafana

JIRA

Slack

Zoom

Datadog

ChatGPT

Junior and Mid level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

2+ years of full-time job experience in a software engineering role on a platform engineering team
Ability to work in an async software development environment leveraging GitHub, Jira, Slack, and Zoom
Proficiency in any/all of the following programming languages: Go, Java, Python, Terraform, YAML, Bash
Experience with Kubernetes GitOps deployments, including Argo CD, Argo Rollouts, and Argo Workflows
Experience developing in an AWS cloud environment, with a focus on EC2, EKS, ASG, Aurora, and IAM
Experience with SaaS and open source observability tools, such as Datadog, Grafana, and Prometheus

Desirable

Familiarity with SaaS CI/CD tooling including but not limited to Harness, Buildkite, and Terraform Cloud
Fluency with AI platforms such as Claude, ChatGPT, and/or Copilot to accelerate software development

What the job involves

Join the Deployment Orchestration team under Platform Engineering as our next Software Engineer
This position is needed to augment the Deployment Orchestration team, focusing on providing product teams at Twilio a safe, secure, and automated path to production by focusing on progressive rollout strategies and robust guardrails, ensuring that software engineers can deploy frequently without compromising on stability or security
In the short term, the team is building a new unified deployment orchestrator to support automated deployments across environments and regions leveraging standard pipelines and tests, while simultaneously consolidating and modernizing existing solutions across multiple compute targets such as AWS EC2 VMs and EKS clusters
Develop, test, and deploy code and configuration to support internal deployment tooling infrastructure
Write tickets, spikes, and runbooks for the team, as well as internal product documentation for Twilio
Operationalize Harness as a unified deployment platform, supporting standardized pipeline templates
Own and operate a mix of industry standard and Twilio bespoke deployment orchestration tooling
Support product engineering teams with migrations and debugging of deployment pipeline failures
Ensure system uptime by participating in a 24x7 weekly oncall rotation alongside the rest of the team

Application process

Applications for this role are intended to be accepted until Oct 31st 2025, but may change based on business needs

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO, not founder)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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