Software Engineer, Utility Warehouse
Golang, Telco Experience
+ An annual discretionary bonus ranging from 15-40%.
Multiservice utilities provider
Be an early applicant
Multiservice utilities provider
1001+ employees
Be an early applicant
+ An annual discretionary bonus ranging from 15-40%.
1001+ employees
Company mission
To be the nation’s most trusted utility supplier by simplifying home services, helping customers to stop wasting time and money.
Role
Who you are
- We’re looking for a backend-focused engineer who enjoys learning, collaboration, and contributing to frontend-heavy initiatives while building reliable services
- You’ll thrive here if you’re curious, proactive, and comfortable working in a fast-moving, evolving team
- Experience in regulated consumer services or consultancy, and an interest in digitalisation and whole-product thinking, are a plus, but above all, we value a growth mindset and a desire to build great customer experiences together
- Strong, hands-on production experience with Go (non-negotiable)
- Proven fluency with Postgres, Kafka, and Kubernetes
- Solid experience building distributed systems, including concurrency and event-driven architectures
- A strong understanding of system resilience, observability, uptime, SLAs, and progressive degradation
- The ability to deliver end-to-end solutions, from design through build, deployment, and ongoing support
- Experience working with CI/CD tooling, Terraform, and modern cloud workflows
- Familiarity with Kafka and database migrations (e.g. CockroachDB to RDS) as a plus
- Strong communication, collaboration, and problem-solving skills
- The ability to thrive in an agile, iterative environment while delivering continuous feature improvements
- Experience mentoring mid-level engineers and modelling engineering best practices
- Comfort working in autonomous, product-focused teams
- Worried you don’t hit every criterion? We welcome applications from diverse backgrounds — get your application in and let’s chat!
What the job involves
- We work in small, autonomous teams with real ownership of the customer journeys they deliver
- As a Software Engineer in the Telco Experience Team, you’ll help build and integrate APIs that power stakeholder-facing telco journeys, working closely with product managers, frontend engineers, and business stakeholders to deliver customer-focused features
- While this role sits within our Telco Experience Team to meet immediate hiring needs, we’re also growing our engineering function more broadly and are keen to hear from engineers interested in building products across multiple domains
- We value solid engineering fundamentals and transferable skills, and you’ll have opportunities to work beyond telco as our platform and teams continue to scale
- You’ll collaborate with core platform teams responsible for supplier integrations and shared infrastructure, contributing to projects that shape how our telco products are experienced end-to-end
- You’ll work primarily with Go, Kafka, Kubernetes, Postgres and MongoDB, gaining hands-on experience with event-driven systems and modern observability practices
- Impact: Contribute to team goals by delivering well-scoped work that aligns with agreed objectives. Participate in prioritisation discussions and raise risks or opportunities as they arise
- Technical Skills: Design and implement reliable technical solutions within existing architectures and standards. Make sound technical decisions for your work, drawing on experience across relevant technologies and seeking guidance when needed
- Planning & Delivery: Deliver features and improvements from design through to completion with support from senior engineers. Balance quality and progress, address technical debt as part of regular work, and help keep services and processes maintainable
- Business & Domain Knowledge: Build a solid understanding of the product and services your team supports. Understand how your work contributes to user and business outcomes, and factor this into day-to-day technical decisions
- Collaboration & Growth: Work collaboratively through pairing, code reviews, and team discussions. Be open to feedback, support teammates when possible, and actively develop your technical and professional skills
Salary benchmarks
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in..."
Company benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
- We keep things simple, take ownership, and win together
- We’re all about results: Because we're ambitious
- We’re impact-focused, daring, and spirited
Company HQ
Farringdon, London, UK
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
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