Technical Account Manager Architect, ClickHouse
+ Equity
More information about location
Open-source database for real-time apps and analytics
Open for applications
Open-source database for real-time apps and analytics
201-500 employees
Open for applications
+ Equity
More information about location
201-500 employees
Company mission
To allow users to generate analytical reports using SQL queries in real-time.
Role
Who you are
- 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
- 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS")
- Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
- Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers
- Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2)
- Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams
- A mindset of teamwork, global engagement, empathy, and solving challenging problems
- A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet
- Self-driven, curious, and eager to continuously learn and grow
What the job involves
- The Technical Account Manager ("TAM") Architect role will be a member of our Support Services team and Support group, planned to be reporting into our regional Support Engineering Managers. This new role will perform functions that our existing team already provides in part: ongoing TAM, Consultative, and Support functions working with a set of customers providing Consultative Support, Escalation insights, and oversight. TAM Architects will also be assisting with Support Cases for enterprise customers in an L3 role (Support Level 3 = Escalated cases)
- A TAM Architect will be successful in the role if they provide the following aptitude and approach:
- Highly technical with a focus on providing useful solutions to our users, customers, and prospects
- Great communicator with team members and customers
- Consulting, support, and project management skills and background
- 50% of the work will be case-initiated consultative support of strategic users/customers/prospects
- 50% of the work will be TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership)
- Some onsite regional travel will be required, estimated currently at up to 35% of the time
- Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs
- Provide architectural, technical, and migration guidance and assistance
- Lead projects, escalations, and meetings to enable ongoing user/customer success
- Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
- Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans
- Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
- Assist with hiring and mentoring new team members
- Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs
Our take
Database management systems have long been important to the operations of businesses. However, these systems can be painfully slow. ClickHouse solves this problem with its ultra-fast database management system, that powers real-time analytics and apps.
ClickHouse's founding team hail from companies including Yahoo!, Netflix, Salesforce and Google. This has not only lent the company an impressive amount of credibility, but has also allowed it to identify the needs and challenges of enterprises when it comes to their databases. Its system works between 100 and 1,000 times faster than traditional options, and has led to the company being trusted by the likes of eBay, Uber and Spotify.
It has seen substantial funding too, the most recent of which is cited to help advance its platform across multiple use cases. Alongside this funding, it recently announced the acquisition of LibreChat, an open-source AI chat platform, allowing ClickHouse to launch its Agentic Data Stack. This move positions the company at the forefront of agentic analytics, allowing organizations to interact with massive datasets through AI agents, and demonstrates ClickHouses's commitment to shaping the future of real-time,. intelligent data analysis.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2025
$350m
SERIES C
Nov 2021
$250m
SERIES B
Total funding: $650m
Company benefits
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries
- Healthcare - Employer contributions towards your healthcare
- Equity in the company - Every new team member who joins our company receives stock options
- Time off - Flexible time off in the US, generous entitlement in other countries
- A $500 Home office setup if you’re a remote employee
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Aaron Katz
(Co-Founder & CEO)Prior to ClickHouse, Aaron spent 6 years at Elastic as CRO and Strategic Advisor. He also spent 12 years at salesforce, joining as a Regional VP of Sales before working through various roles to become the Senior VP of Enterprise Sales.
Yury Izrailevsky
(Co-Founder & President)Previously, Yury spent 3 years at Google as a VP of Engineering, 8 years at Netflix as a Director of Cloud and Systems Infrastructure and VP of CLoud Computing and Platform Engineering, and 8 years at Yahoo! as a Manager of Yahoo Data Warehouse and Director of Engineering.
Alexey Milovidov
(Co-Founder & CTO)Prior to becoming CTO in 2021, Alexey was the Head of CLickHouse and Yandex for over 13 years.
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